Contacted their customer support… Contacted their customer support multiple times to help with an order and the 10% discount. What a waste of time, not helpful at all, kept leading me around in circles with no success. Not super happy with my experience so far, hopefully the product will be decent.

Rachel best cust service Rachel diligently followed up on my delayed order which is now on its way to me. She also answered other questions very promptly. All very much appreciated since I was having technical problems with Byrna's website.

Awesome Customer Service - Price Adjustment on Recent Order I placed an order with Byrna and two days later a limited time promo for 10% off was announced. I contacted Byrna through their chat facility asking if the discount could be applied to the order I had just placed and within a couple of minutes it was done. Thank you William H! This was my first experience with Byrna Customer Service and I'm impressed. The process couldn't have been easier. I'm using the savings realized to purchase additional products from Byrna.

Responsive and Positively Evolving Company It's great to see Byrna develop solid products and continually seek to improve based on customer feedback and requests. Their public outreach, social media, and videos help raise awareness and promote best practices for personal defense. On 5 Sep 2023, I called customer service with a bunch of questions. I spoke with Christine G. who did a great job of answering all my questions. I already had a positive opinion of Byrna, but after that call I'm even more impressed. Looking forward to see more excellence and innovation in the years ahead.

I have just received a new gun and… I have just received a new gun and followed the instructions and tried to practice shooting the practice balls. I was not impressed with the operation of the Byrna. The first shot exited fine but it wouldn’t shoot the next four projectiles without me removing and reinserting the magazine for each shot. The CO2 cartridge emptied after two 5 shot magazines. But I had a similar problem with the second loaded magazine. If I have to fire off multiple shots it doesn’t make sense that I would have to remove and reinsert each magazine after the first trigger pull. The site says to get a mailer to send the product back for servicing but it doesn’t recognize the order number. Not happy about their service or product. Note: initial order wasn’t complete and had to contact them and send pictures of what was sent and they said would resend missing item. I am not impressed with their product(s) or service. Still waiting on getting a shipping label to return item. If they can’t send me a tested and working model they should not send them out.