Victor was very friendly and had a good… Victor was very friendly and had a good sense of humor. His knowledge of his product was superb. We enjoyed his visit and feel very confident in our decision to choose Ackerman again for our security needs!

Very sad that my original sales person… Very sad that my original sales person Dean didn’t want to help me get the right cameras for my home. He didn’t want to change my contract. Thanks to the great guys that came out on yesterday 3-29 - Eddie and Bill they got me in touch with Mike and got me what I needed. These guys were great and turned a bad experience into a good one.

Ackerman Sells to ADT - Consumer Loses, Of course. As all of you know Ackerman was a month-to-month operation. Ackerman sells my contract to ADT, ADT turns it into a 2025 end date contract. Cancellation fee is now $300+ ADT never changes, and the reason I was with Ackerman to begin with. A bunch of unaccountable thiefs.

Ackerman Service Trouble call for flashing light on 5G Bridge and 103 comm code. Service tech arrived on time, was professional and personable. Working with someone via phone the problem was not corrected. Told it was a system problem which might require panel replacement. When the tech left I noticed the audible alarms or messages were not working. Called and was instructed on how to reconnect the speaker.So question is what are the next steps. Is system protection at 100%with no delay in alarm response?

Kenard Hodges Kenard Hodges was our technician and he gets an A plus in our book. He was pleasant, professional and very well trained. He was a pleasure to help us out with our security system. Thank you for having the smarts to have someone like Kenard working for you and interacting with your customers in an exceptional manner. Allan Ambler, PA.