It took several tries to get Ackerman to the point of installation It took several tries to get Ackerman up to speed with their update. The first two live encounters told me there would be no costs for the upgrade. Ackerman missed an appointment to install the no-cost upgrade. After calling, I was informed I would be paying for the upgrade. The sales rep made his presentation and revealed a small cost upgrade which I authorized. The upgrade went from there to be as they said and was performed by a very professional technician in short order. Its all behind me know.

Finally had 3 Ackerman people who… Finally had 3 Ackerman people who listened to my problem and fixed it in 2 days. Upgrading was a problem for several months but these 3 folks were super. The tech who came really knew what he was doing, was personable, did everything exceedingly well. This was a great answer to my situation.

Extremely professional Mr. Robert Kirkland, our installer/service person was Great! He was professional, courteous, funny and transparent. He was on time and explained everything to us thoroughly. He tested our equipment to make sure everything worked and we understood alarm system. We appreciate the professionalism of your staff that we have interacted with. We look forward to many years as customers with Ackermann.

Daniel Cottrell Daniel Cottrell, was very courteous and polite. He took time to fully explain the system, and how to use the Ackerman app. Daniel addressed all questions I had about set-up. Because of his thoroughness with changing over my alarm system to cellular, I feel more comfortable in my home.

Consultant Anthony Hardy I cannot say enough good things about Ackerman's Consultant Anthony Hardy. His manner and professionalism was above what was expected. He explained everything thoroughly with us to our understanding. Ackerman's needs more people like Anthony. Thank you.