System low battery, system maintenance We have been experiencing system low battery messages in the middle of the night, and the service was able to replace our battery and fine-tune a few other things while he was here. Very pleasant experience! It took a while to get the appointment, but once the tech arrived he was very professional and addressed all of our concerns (and more.)

Daniel Cottrell Daniel Cottrell, was very courteous and polite. He took time to fully explain the system, and how to use the Ackerman app. Daniel addressed all questions I had about set-up. Because of his thoroughness with changing over my alarm system to cellular, I feel more comfortable in my home.

It took several tries to get Ackerman to the point of installation It took several tries to get Ackerman up to speed with their update. The first two live encounters told me there would be no costs for the upgrade. Ackerman missed an appointment to install the no-cost upgrade. After calling, I was informed I would be paying for the upgrade. The sales rep made his presentation and revealed a small cost upgrade which I authorized. The upgrade went from there to be as they said and was performed by a very professional technician in short order. Its all behind me know.

Ackerman Stella Consultant Victor was the Ackerman Consultant assigned to me. He brought many years of experience to the table, which immediately put me at ease. He never over promised what he or Ackerman could do. He was always punctual and carried himself very professional. He went the extra mile to ensure I understood the practicality of what I wanted and how to obtain it. He also applied what ever discounts were available at the time to save me money.

Finally had 3 Ackerman people who… Finally had 3 Ackerman people who listened to my problem and fixed it in 2 days. Upgrading was a problem for several months but these 3 folks were super. The tech who came really knew what he was doing, was personable, did everything exceedingly well. This was a great answer to my situation.