It took several tries to get Ackerman to the point of installation It took several tries to get Ackerman up to speed with their update. The first two live encounters told me there would be no costs for the upgrade. Ackerman missed an appointment to install the no-cost upgrade. After calling, I was informed I would be paying for the upgrade. The sales rep made his presentation and revealed a small cost upgrade which I authorized. The upgrade went from there to be as they said and was performed by a very professional technician in short order. Its all behind me know.

Daniel Cottrell Daniel Cottrell, was very courteous and polite. He took time to fully explain the system, and how to use the Ackerman app. Daniel addressed all questions I had about set-up. Because of his thoroughness with changing over my alarm system to cellular, I feel more comfortable in my home.

Doug was a very nice gentleman Doug was a very nice gentleman. He explained what he was doing as he was working. He asked questions regarding placement of equipment to determine the best location of cameras. After installation of all the equipment, he throughly explained how to use the equipment.

Quick tutorial Very helpful visit. The rep explained the way the system operates, checked each door chime and gave a quick tutorial, which is what I needed and requested. I appreciate the support from Ackerman in keeping our home secure.

Finally had 3 Ackerman people who… Finally had 3 Ackerman people who listened to my problem and fixed it in 2 days. Upgrading was a problem for several months but these 3 folks were super. The tech who came really knew what he was doing, was personable, did everything exceedingly well. This was a great answer to my situation.