My alarm keypad problem turned out to be a false alarm. The technician showed up on time after making his "30 minutes out call". I explained my problem with the key pad on my alarm box. He did some diagnostics and we did some test runs and ultimately we decided that there was nothing wrong with the keypad. He was polite and informative.

Ackerman Service Trouble call for flashing light on 5G Bridge and 103 comm code. Service tech arrived on time, was professional and personable. Working with someone via phone the problem was not corrected. Told it was a system problem which might require panel replacement. When the tech left I noticed the audible alarms or messages were not working. Called and was instructed on how to reconnect the speaker.So question is what are the next steps. Is system protection at 100%with no delay in alarm response?

Our technician Mark- swift and professional Our technician Mark was very swift and professional. He knew exactly what needed to be done and took no time completing. Mark explained everything that was done and assured me that nothing regarding our security panel had changed. Thanks Mark for your professional and friendly demeanor.

System low battery, system maintenance We have been experiencing system low battery messages in the middle of the night, and the service was able to replace our battery and fine-tune a few other things while he was here. Very pleasant experience! It took a while to get the appointment, but once the tech arrived he was very professional and addressed all of our concerns (and more.)

Kenard Hodges Kenard Hodges was our technician and he gets an A plus in our book. He was pleasant, professional and very well trained. He was a pleasure to help us out with our security system. Thank you for having the smarts to have someone like Kenard working for you and interacting with your customers in an exceptional manner. Allan Ambler, PA.