Horrible experience Horrible experience. The worst customer service I’ve ever gone through. The order was messed up several times by the sales rep. They purposefully changed products to raise prices. Luckily I caught it before it was too late and made them change it back.

Excellent Customer Service I ordered five motorized cellular shades from Blinds.com. When they arrived they ended up being about 3" too wide. I called blinds.com to ask if there was anything I could do and they told me they would be able to remake 4 of the blinds for free and I would just have to pay for 1 remake. I happily said that seems more than fair since the mistake was ultimately my own fault. I did talk to a person who took my order so I can't say for certain if I gave him the correct measurements or not. Regardless, they did send a confirmation email to me that I had to approve prior to the order being placed so I should have double checked that and corrected it. In any case, after a brief hold the customer service person came back and told me they would actually remake all five for free. And to add to that they said to not worry about sending the old ones back and just asked that I donate them. The remade blinds are up and look great and since we don't have a good place to donate blinds to around our house (they would probably end up with someone who doesn't really need them, but would just take them because they can), I am going to sell the original blinds and then donate the proceeds to a charity. Overall, I am very happy with the service I received from Blinds.com and will definitely order from them again.

I love these blinds I love these blinds. They fit perfectly, provide a soft light on the inside, and insulate from the outside temperatures. The instructions were not very easy to follow for top-down, bottom-up shades, but we figured it out.

OUTSTANDING WARRANTY & CUSTOMER SERVICE Previously, I ordered two very large inside the frame blinds (measured correctly!) for my house and they were fine. I recently ordered a blind to go in my RV that had to be a specific width. I filled out all of the pertinent ordering information on the website but they made the blind too short. And unbeknownst to me their sure fit guarantee is only applicable for 30 days. So I went through their warranty blah, blah, blah, sent photos, etc. And of course, they initially refused to honor the warranty. They told me what they sent me was what I'd ordered and I needed to review their measurements instructions. Then much to my surprise, Jessica N. intervened and WOW a replacement blind under their Sure Fit guarantee even though the guarantee time had elapsed. So Blinds.com it is for all my orders moving forward. Thank you Jessica.

Beautiful Beautiful Roman Shades that fit the first time. I was able to find what I wanted on the website, get samples of fabric, order and received them quickly. I've ordered from Blinds.com for cordless blinds, curtains and now roman shades. I don't shop anywhere else.