Disappointing experience I had a great experience last summer. Sadly, this experience was no where near the same. There were issues with their web site when ordering. It was programmed to calculate the subtotal incorrectly, then it doubled my order. Finally got that all sorted out. Ordered. Waited for the order. Received the order and had a professional install the blinds. They are installed level, but they hang wonkily; some blades are level and some are bent. Next time, I'll go with a reputable local provider. I didn't know this was HomeDepot when I originally placed my order. Very disappointed.

Excellent Customer Service I ordered five motorized cellular shades from Blinds.com. When they arrived they ended up being about 3" too wide. I called blinds.com to ask if there was anything I could do and they told me they would be able to remake 4 of the blinds for free and I would just have to pay for 1 remake. I happily said that seems more than fair since the mistake was ultimately my own fault. I did talk to a person who took my order so I can't say for certain if I gave him the correct measurements or not. Regardless, they did send a confirmation email to me that I had to approve prior to the order being placed so I should have double checked that and corrected it. In any case, after a brief hold the customer service person came back and told me they would actually remake all five for free. And to add to that they said to not worry about sending the old ones back and just asked that I donate them. The remade blinds are up and look great and since we don't have a good place to donate blinds to around our house (they would probably end up with someone who doesn't really need them, but would just take them because they can), I am going to sell the original blinds and then donate the proceeds to a charity. Overall, I am very happy with the service I received from Blinds.com and will definitely order from them again.

80% success Customer service has been great! Blinds fit perfectly! Guarantee excellent BUT…..we have a blind that is 118” long and it keeps bowing on the ends. It’s been replaced 2x but the results are the same. We offered to pay the $300 extra charge to get motorized to see if that would work better which was declined. If the original order is changed it’s considered “new” and you pay full price again. Disappointed, lesson learned.

6 weeks later ,still missing parts I waited 3 weeks to receive my order. After receiving it, I noticed that the brackets were missing. I called the customer service to ask for a replacement and they said it will be shipped ASAP. It's been 6 weeks since my original order and 3 weeks since they promised to ship the missing parts and I still cannot install the blinds

Beautiful Blinds... Longer Wands should be Included. Beautiful Blinds... Longer Wands should be Included. The color is a perfect match. Regarding the wand.. it should be a bit longer to comparison of the window size. Our windows are almost 5' in length & the wand is maybe 2' so a slightly longer wand would be an easier reach.