Very Pleased! My order was well packaged, everything was included as promised, instructions were clear. Videos and other info on the website were helpful as well. All 3 blinds look fantastic and are functioning well. The color choices are great and the actual products match what's online. Will definitely order again and will recommend.

Lauren Lauren, my customer rep, was very on-point to understand my concern and locate from an existing order of many units to the one unit with the issue. She helped me with the exchange smoothly, and was very patient and easy to talk to throughout the process.

Beautiful Beautiful Roman Shades that fit the first time. I was able to find what I wanted on the website, get samples of fabric, order and received them quickly. I've ordered from Blinds.com for cordless blinds, curtains and now roman shades. I don't shop anywhere else.

80% success Customer service has been great! Blinds fit perfectly! Guarantee excellent BUT…..we have a blind that is 118” long and it keeps bowing on the ends. It’s been replaced 2x but the results are the same. We offered to pay the $300 extra charge to get motorized to see if that would work better which was declined. If the original order is changed it’s considered “new” and you pay full price again. Disappointed, lesson learned.

I love these blinds I love these blinds. They fit perfectly, provide a soft light on the inside, and insulate from the outside temperatures. The instructions were not very easy to follow for top-down, bottom-up shades, but we figured it out.