Very Pleased! My order was well packaged, everything was included as promised, instructions were clear. Videos and other info on the website were helpful as well. All 3 blinds look fantastic and are functioning well. The color choices are great and the actual products match what's online. Will definitely order again and will recommend.

Excellent Customer Service I ordered five motorized cellular shades from Blinds.com. When they arrived they ended up being about 3" too wide. I called blinds.com to ask if there was anything I could do and they told me they would be able to remake 4 of the blinds for free and I would just have to pay for 1 remake. I happily said that seems more than fair since the mistake was ultimately my own fault. I did talk to a person who took my order so I can't say for certain if I gave him the correct measurements or not. Regardless, they did send a confirmation email to me that I had to approve prior to the order being placed so I should have double checked that and corrected it. In any case, after a brief hold the customer service person came back and told me they would actually remake all five for free. And to add to that they said to not worry about sending the old ones back and just asked that I donate them. The remade blinds are up and look great and since we don't have a good place to donate blinds to around our house (they would probably end up with someone who doesn't really need them, but would just take them because they can), I am going to sell the original blinds and then donate the proceeds to a charity. Overall, I am very happy with the service I received from Blinds.com and will definitely order from them again.

I was hesitant to order blinds online… I was hesitant to order blinds o line because it’s hard to see and imagine what the color would look like from the photos online and I’ve never done this before. But I measured and selected these blinds based on price and we are SO happy with them. They were very easy to install with the help of one other person. They add so much to the room and I’m stoked to get rid of the ugly, heavy curtains we’ve had since we’ve lived in this house. I would take away half a star because the attachment piece of the little draw cord extender of the narrower blind pops off super easily for both blinds and it’s a pain in the butt to put back together- I think I’ll probably end up glueing it.

Disappointing experience I had a great experience last summer. Sadly, this experience was no where near the same. There were issues with their web site when ordering. It was programmed to calculate the subtotal incorrectly, then it doubled my order. Finally got that all sorted out. Ordered. Waited for the order. Received the order and had a professional install the blinds. They are installed level, but they hang wonkily; some blades are level and some are bent. Next time, I'll go with a reputable local provider. I didn't know this was HomeDepot when I originally placed my order. Very disappointed.

80% success Customer service has been great! Blinds fit perfectly! Guarantee excellent BUT…..we have a blind that is 118” long and it keeps bowing on the ends. It’s been replaced 2x but the results are the same. We offered to pay the $300 extra charge to get motorized to see if that would work better which was declined. If the original order is changed it’s considered “new” and you pay full price again. Disappointed, lesson learned.