Horrible experience Horrible experience. The worst customer service I’ve ever gone through. The order was messed up several times by the sales rep. They purposefully changed products to raise prices. Luckily I caught it before it was too late and made them change it back.

Special alert requirement I think there should have been an alert notification that the shade required top mounting. My window was an arch window without any way to mount. It required a Palladian shelf which I had no idea what that was. I was anticipating using the inside sides for bracket placement. This delayed my hanging the shade for over a month.

100% approve 100% approve. Couldn’t recommend Blinds.com more. High quality product at a fraction of the cost of any other supplier. Plus the measuring & uploading to the website was so simple. Will plan on using Blinds.com for all future orders.

6 weeks later ,still missing parts I waited 3 weeks to receive my order. After receiving it, I noticed that the brackets were missing. I called the customer service to ask for a replacement and they said it will be shipped ASAP. It's been 6 weeks since my original order and 3 weeks since they promised to ship the missing parts and I still cannot install the blinds

Lauren Lauren, my customer rep, was very on-point to understand my concern and locate from an existing order of many units to the one unit with the issue. She helped me with the exchange smoothly, and was very patient and easy to talk to throughout the process.