Love my new appliances We just finished our renovation on our new kitchen and I’m in love. I’ve wanted a high end range for years, but the prices for Viking are astronomical. I discovered Home Outlet Direct (HOD for short haha), and the high quality appliances they offer. I spoke to their sales rep and they helped me find an appliance bundle that fit my kitchen. I ended up going with a ZLINE and couldn’t be happier. Everything arrived quickly and without damage. We finally finished our renovation I’ve been using them for over a week now. They work great and look even better.

BAD PRODUCTS There was a recall on their products because of leaking issues. Just want to make sure to post my voice so that others know to be careful buying from this store. They are sell bad products to good people… its only a matter of time before this business is SHUT DOWN.

Happy with recent purchase I recently purchased a Zline appliance package through Home Outlet Direct. Their customer service was top notch. I dealt with a few different reps and they were all very knowledgeable and helpful. They also were able to give me some additional discounts, which helped me since I am working within a tight budget. The appliances are gorgeous and have a really high quality look and feel. I would highly recommend using Home Outlet Direct for your appliance needs!

Shuffled me off to manufacturer to deal with a defect The front control panel to a drawer microwave arrived with a wave --indented at one point and bulging at others. Home Outlet Direct told me I needed to make a warranty claim with the manufacturer or pay a restocking fee of 30%. I am in the middle of that process now-- and it is a time sink. They sent me a warranty claim link that prompts for registration and upon completing it bounced out without allowing me to make a claim. I had to call back HOD and then learned the same link AFTER registration will allow for a warranty claim. See, it's just a time-sink. Now I wait for the manufacturer to reach out, and then who knows what. I'll not repeat business here --instead, buy locally and have the option to return an out-of-the-box defective product.

I own Wolf and Sub Zero but thought I… I own Wolf and Sub Zero but thought I would try Thor from Home Outlet Direct. For the money saved, its a great product. well worth the money. my entire package, fridge, microwave, dishwasher, stove cost the same as my Wolf stove at home so I will use Thor again and HOD as my retailer. Nice product, fast delivery, great service.