Shuffled me off to manufacturer to deal with a defect The front control panel to a drawer microwave arrived with a wave --indented at one point and bulging at others. Home Outlet Direct told me I needed to make a warranty claim with the manufacturer or pay a restocking fee of 30%. I am in the middle of that process now-- and it is a time sink. They sent me a warranty claim link that prompts for registration and upon completing it bounced out without allowing me to make a claim. I had to call back HOD and then learned the same link AFTER registration will allow for a warranty claim. See, it's just a time-sink. Now I wait for the manufacturer to reach out, and then who knows what. I'll not repeat business here --instead, buy locally and have the option to return an out-of-the-box defective product.

Amazing Customer Service - Laura S. Laura S. helped my husband and I when we were purchasing an appliance package for our kitchen remodel. She was SO exceedingly patient, informative, and helpful ... truly some of the best customer service I've ever received!! She has made loyal customers of Home Outlet Direct out of us. I look forward to chatting with her about future purchases.

Great appliances. Happy with service! Easy to find what I was looking for, great customer service and prices. My husband and I just renovated our entire kitchen and we ended up buying all our appliances from Home Outlet Direct. I spoke with Brittany who helped me place my order and was able to give me a discount because I was ordering multiple items. Make sure to message them via chat or call to get the same service.

Great Customer Service - Brittany Swapping Ranges. Moving and Selling Home. Taking My High End 36" Wolf Range... So Had to Replace.. Much more affordable items... and look great. Ordered one.. Delayed, Delayed.. Weeks.. Not Home Direct's fault - manufacturer's (Covid related). Brittany comes in - suggests similar product. Able to sell at same price. Cancels 1st order.. From when Ordered (Fri afternoon) - delivered in 4 business days. Wow! Amazing Cust Service. Install next day - and house will be on market with new appliance on Tuesday after Labor Day Wknd. Can't say enough positives!

i want to order but theres no stock at… i want to order but theres no stock at all... why? just wonder when i an order my appliance package. lol ty.