I bought a mini split system from them… I bought a mini split system from them online and we had issues with it. Finally Mr. cool and home outlet direct agreed to refund it for full price so I sent it back in and now they are refusing to give me my money they have the product and my money they will not answer the phone. They will not transfer your call. I have very poor customer service.

I purchased a Zline 36" dual fuel Dura… I purchased a Zline 36" dual fuel Dura snow range with the assistance of numerous of your staff who were always kind enough to answer all my questions. This range replaced a 36" GE Cafe range which I had serviced too many time and the issues were never resolved. With that said, I can honestly say I love my new Zline range. It looks gorgeous and bakes amazingly well. So far, the only minus is that it does not accommodate a full sheet pan. But other than that, I'm fine with it.

Absolutely fantastic experience. Absolutely fantastic company! I purchased a Zline cooktop and it had a small leak. Home Outlet Direct promptly took control of the situation and sent me replacement unit to my door within 2 days! Meanwhile I'm still waiting to hear from Zline. Home outlet direct also responded to my emails immediately with no delay. I'll not only buy all my future appliances from Home Outlet, I'll most certainly recommend my friends and colleague to do the same. They are a fantastic company with great customer service.

Laura S Laura S. In customer service was absolutely informative and patient with my wife and I. We went back in forth between different brands and models of Ranges, hoods, dishwasher, micro, and refrigerators and she was great. Answered everything we threw at her. Looking forward to doing business with Home Outlet Direct!

A total home kitchen transformation courtesy of HOME OUTLET DIRECT We researched appliances for our home renovation for well over a year until I found Home Outlet Direct. From that point on, smooth process. We selected a fantastic Thor Package, ordered and within 3 days received communications from the company asking about our timeline and how did we want to take delivery. Appliances arrived crated and well packed. Included with the order were the specification sheets for each appliance. We gave those to the kitchen designer who incorporated into our renovation plans. Easy installation for our contractor. If I had to do it all again, I would go straight back to HOD. I have also recommended to friends and family!