Absolutely fantastic experience. Absolutely fantastic company! I purchased a Zline cooktop and it had a small leak. Home Outlet Direct promptly took control of the situation and sent me replacement unit to my door within 2 days! Meanwhile I'm still waiting to hear from Zline. Home outlet direct also responded to my emails immediately with no delay. I'll not only buy all my future appliances from Home Outlet, I'll most certainly recommend my friends and colleague to do the same. They are a fantastic company with great customer service.

Great Customer Service - Brittany Swapping Ranges. Moving and Selling Home. Taking My High End 36" Wolf Range... So Had to Replace.. Much more affordable items... and look great. Ordered one.. Delayed, Delayed.. Weeks.. Not Home Direct's fault - manufacturer's (Covid related). Brittany comes in - suggests similar product. Able to sell at same price. Cancels 1st order.. From when Ordered (Fri afternoon) - delivered in 4 business days. Wow! Amazing Cust Service. Install next day - and house will be on market with new appliance on Tuesday after Labor Day Wknd. Can't say enough positives!

i want to order but theres no stock at… i want to order but theres no stock at all... why? just wonder when i an order my appliance package. lol ty.

Happy with recent purchase I recently purchased a Zline appliance package through Home Outlet Direct. Their customer service was top notch. I dealt with a few different reps and they were all very knowledgeable and helpful. They also were able to give me some additional discounts, which helped me since I am working within a tight budget. The appliances are gorgeous and have a really high quality look and feel. I would highly recommend using Home Outlet Direct for your appliance needs!

Shuffled me off to manufacturer to deal with a defect The front control panel to a drawer microwave arrived with a wave --indented at one point and bulging at others. Home Outlet Direct told me I needed to make a warranty claim with the manufacturer or pay a restocking fee of 30%. I am in the middle of that process now-- and it is a time sink. They sent me a warranty claim link that prompts for registration and upon completing it bounced out without allowing me to make a claim. I had to call back HOD and then learned the same link AFTER registration will allow for a warranty claim. See, it's just a time-sink. Now I wait for the manufacturer to reach out, and then who knows what. I'll not repeat business here --instead, buy locally and have the option to return an out-of-the-box defective product.