We purchased 2 lock assemblies We purchased 2 lock assemblies. One I can't tighten the inside knob as much as I would like and it still roll back on it's own. The other door the key got stuck, pulled the lock assembly back off and noticed there is a plate with 2 screws that were loose tightened them up and fixed the problem. All and all I'm very pleased with our purchase, product arrived in a timely manner and seems to be operating fine.

Very poor service We placed an order for an item that showed available. After 3 weeks and 3 phone calls I finally got an answer that the item was discontinued and we got a refund however we had lost all that time waiting. Extremely poor customer service!

Price, quality, and delivery exceptional Lock was delivered quickly. The instructions on how to select the correct lock were extremely useful. It was exactly what was described. Previous lock by this manufacturer lasted over 15years through extremely rough usage. Priced reasonably.

Replacement Locks Although I have not yet installed the replacement locks, the service at Security Lock was excellent. They explained exactly which locks I needed to replace the worn out ones I have. They did this from pictures I sent them. They also explained how I could change the interior from a keyed lock to a lever for the deadbolt. I almost ordered the wrong kit that would not be an exact fit for our security doors. Their help and knowledge was excellent.

Releaved, satisfaction. The person at Twin city hardware was very, very helpful and sent us (with informational sheet) to your web site. The lock was ordered, received accurate information from your company, and confirmation of shipping. Very efficient service