The rehanding instructions The rehanding instructions were very vague and hard to follow. Took several hours of trial and error to complete. Lock itself seems to be quality made.

Releaved, satisfaction. The person at Twin city hardware was very, very helpful and sent us (with informational sheet) to your web site. The lock was ordered, received accurate information from your company, and confirmation of shipping. Very efficient service

Lock set was almost exactly what I… Lock set was almost exactly what I needed. One of the knobs was a bit too tall for my particular set up (combining with another inside door), but we used the old, shorter knob in its place. Aside from that, it is perfect. Looks nice, works well. Shipping was WAY faster than I expected.

Ordered parts almost two weeks ago and… Ordered parts almost two weeks ago and they are in “awaiting shipment “ status without any communications on why delayed or when they are expected to be shipped! Very disappointed in the service received

Two of my four locks were beginning to… Two of my four locks were beginning to show signs of wear after some 30 years of service. Called on Monday to order replacements. Had product by Friday. Exactly like old ones. Same quality material, workmanship and precision. Couldn’t be happier. Customer service was five stars,product quality five stars, shipping five stars. This is one of the few remaining companies that you can have confidence in. I can’t say enough about how pleased I was with this experience. Something you rarely experience in this day and age.