Good in the beginning, now nightmare… Equipment starting to fail after 4 years and replacement costly plus no equipment available, which completely flustered me. Now refusing to release me from the contract even though core equipment (smoke and heat sensor) replacement not available. Nightmare.

Used Frontpoint for a number of years Used Frontpoint for a number of years. I switched because my previous service was always slow to respond to alarms…sometimes as much as a day late! Frontpoint has always been fast. Their equipment works well and set up is easy. Best part is that are responsive to calls for service or questions. I called this time because I needed a way to check several motion sensors to make sure they were working. They had triggered several false alarms. The service had me isolate them in a dark drawer over the weekend and they monitored for any mis-fires. Turns out they were sending reflected light from passing traffic so I repositioned them.

Amazing customer service Amazing customer service. I had a sensor issue and called the tech support who worked with me to trouble shoot the issue and we came to a conclusion that it needs replacement. I revived the sensor in 3 business days and I was back and secure. It’s 5yrs so far we have amazing services and definitely recommending them to neighbors and friends.

Sick of inferior product and horrible service Have been with them for years and the system never worked correctly. We would change out batteries and all sorts of things they recommended and in never helped. If I called in to customer service, I was on hold for 30 mins to an hour every single time. I finally went to another company because I was so sick of them and they give you no way to cancel online and make you talk with them. I requested cancellation multiple times and they kept charging me. When I finally got ahold of someone, it was around the 6th of Feb and they said that they needed a cancellation before the 5th and they require a 60 day notice so after telling them to cancel for 3 weeks they get me on 1 day and keep charging for the next two months. Cannot say anything good about this company or how they do business. Stay away, there are plenty of better home security companies that actually treat their customers well.

Would recommend Working with Darius is always easy and he is knowledgeable. The wait for customer service is always a little long, but otherwise when you finally get a human it’s fine. The products are pretty good. The longevity is in question, I have had some products go bad on me in the 8 years. It’s nice that they keep up with technology, but I don’t like that they don’t let you know if there is an update that you are eligible for unless you call.