Customer service has went to the dogs It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls. They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.

Good equipment, difficult to reach help Frontpoint delivers what they promise. Products operate as they should with few misses. I did give 4 stars instead of 5 due to ease of contacting help with new problems or installing new products. The helpline was much easier to get to in the past. The phone to support is very difficult to obtain and today the link to support isn’t active. The other links in the app are active. Even when I do reach the support link, I’m directed to helpful articles not a person.So I’m a little frustrated.

Frontpoint is one of the best by my own… Frontpoint is one of the best by my own personal experience. I am never felt so secure in my life when I leave my home for vacations and daily trips to work. My big dogs don't affect it at all. I got 2 motion sensors in my house and do wonderful for big pets. There equipment is truly dependable.

Most patient and caring customer… Most patient and caring customer service! Better than five stars. Walked us through replacing a door sensor, making us feel important.

The customer service has always been helpful The customer service has always been helpful on the few times I have had to call. I have never had issues with equipment causing false alarms, but I have had to call on a few occasions when a camera lost connection. Each time I was able to get them connected again without major issues. The setup and ease of use of the system are both selling points for me.