Tim Wong
GBFrontpoint Security, the best We have been with Frontpoint Security for more years than I can remember. We have gone through so many updates with equipment and software. There is not a time when we can not have our questions answered and problems solved. Our last conversation was about our contract. We were able to save $10.00 a month by renewing our contract for three years. A no brainer plus we were able to receive some new equipment.
Benjamin Cage
GBMost patient and caring customer… Most patient and caring customer service! Better than five stars. Walked us through replacing a door sensor, making us feel important.
Adam Menconi
GBSick of inferior product and horrible service Have been with them for years and the system never worked correctly. We would change out batteries and all sorts of things they recommended and in never helped. If I called in to customer service, I was on hold for 30 mins to an hour every single time. I finally went to another company because I was so sick of them and they give you no way to cancel online and make you talk with them. I requested cancellation multiple times and they kept charging me. When I finally got ahold of someone, it was around the 6th of Feb and they said that they needed a cancellation before the 5th and they require a 60 day notice so after telling them to cancel for 3 weeks they get me on 1 day and keep charging for the next two months. Cannot say anything good about this company or how they do business. Stay away, there are plenty of better home security companies that actually treat their customers well.
Pam Leasure
GBI've had Frontpoint for more than 10… I've had Frontpoint for more than 10 years. So very pleased with the equipment, service and customer support. Have had other home security companies stop by my house and don't compare.
Scott Cruikshank
GBGood equipment, difficult to reach help Frontpoint delivers what they promise. Products operate as they should with few misses. I did give 4 stars instead of 5 due to ease of contacting help with new problems or installing new products. The helpline was much easier to get to in the past. The phone to support is very difficult to obtain and today the link to support isn’t active. The other links in the app are active. Even when I do reach the support link, I’m directed to helpful articles not a person.So I’m a little frustrated.