Frontpoint

22650 Executive Drive, Suites 119-122, 20166, Sterling, Virginia, United States
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4.10
Based on 20 Reviews

5

65.00%

4

15.00%

3

0.00%

2

5.00%

1

15.00%
About Frontpoint

Frontpoint provides monitored home security solutions. Our mission is to make your home safer and smarter with advanced security technology, easy DIY setup, and top-notch customer service. We are the only company that pre-programs and tests your system before it ships, so you can be sure that your Frontpoint system will seamlessly integrate into your existing smart home ecosystem. Unlike most companies, we provide a three-year warranty on your equipment with no contract required. At Frontpoint, your privacy is always our priority. In addition to intrusion, all Frontpoint professional monitoring plans include protection against fire, flood, freeze, carbon monoxide and medical emergencies. Also, our remote online access and mobile app keep you in touch and in control at all times. When you compare Frontpoint to the competition, it’s easy to see what makes us stand out.

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Customer
GB

Long time customer and I have moved and… Long time customer and I have moved and taken system with me and no issues at new residence, up and going the same day I arrived. Customer service always helpful. Have no issues with them at all!

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Victor Harper
GB

The customer service has always been helpful The customer service has always been helpful on the few times I have had to call. I have never had issues with equipment causing false alarms, but I have had to call on a few occasions when a camera lost connection. Each time I was able to get them connected again without major issues. The setup and ease of use of the system are both selling points for me.

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Milind
GB

Amazing customer service Amazing customer service. I had a sensor issue and called the tech support who worked with me to trouble shoot the issue and we came to a conclusion that it needs replacement. I revived the sensor in 3 business days and I was back and secure. It’s 5yrs so far we have amazing services and definitely recommending them to neighbors and friends.

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Tim Wong
GB

Frontpoint Security, the best We have been with Frontpoint Security for more years than I can remember. We have gone through so many updates with equipment and software. There is not a time when we can not have our questions answered and problems solved. Our last conversation was about our contract. We were able to save $10.00 a month by renewing our contract for three years. A no brainer plus we were able to receive some new equipment.

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Tim
GB

Customer service has went to the dogs It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls. They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.

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