Tim
GBCustomer service has went to the dogs It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls. They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.
Tim Wong
GBFrontpoint Security, the best We have been with Frontpoint Security for more years than I can remember. We have gone through so many updates with equipment and software. There is not a time when we can not have our questions answered and problems solved. Our last conversation was about our contract. We were able to save $10.00 a month by renewing our contract for three years. A no brainer plus we were able to receive some new equipment.
Benjamin Cage
GBMost patient and caring customer… Most patient and caring customer service! Better than five stars. Walked us through replacing a door sensor, making us feel important.
Kurt Rasmussen
GBBeen with Front Point for about 5… Been with Front Point for about 5 years. We recently did a complete upgrade of all our sensors & system. Was stress free and very uncomplicated. AND.. when it was time to call with a " few" pesky questions.. I had a customer service -Tech rep help me over phone for about 45 mins. We are up and running and its all Good.
Customer
GBLong time customer and I have moved and… Long time customer and I have moved and taken system with me and no issues at new residence, up and going the same day I arrived. Customer service always helpful. Have no issues with them at all!