Amanda Nichols
GBEasy customer service Easy customer service. Quick response times. Good security service.
Rcmedia Services
GBOn spot tech support and services I have been with Frontpoint for two years, and every tech call I have had to make (which weren't too many) was attended to swiftly, and accurately. I'm in the web hosting business and am familiar with tech support systems and those who work them. I'm quite pleased with these guys.
Pam Leasure
GBI've had Frontpoint for more than 10… I've had Frontpoint for more than 10 years. So very pleased with the equipment, service and customer support. Have had other home security companies stop by my house and don't compare.
Shazia Nelson
GBWould recommend Working with Darius is always easy and he is knowledgeable. The wait for customer service is always a little long, but otherwise when you finally get a human it’s fine. The products are pretty good. The longevity is in question, I have had some products go bad on me in the 8 years. It’s nice that they keep up with technology, but I don’t like that they don’t let you know if there is an update that you are eligible for unless you call.
Tim
GBCustomer service has went to the dogs It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls. They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.