Total scam operation I have not used the service since the end of 2023--it wasn't working and I decided on something else. I called to cancel the service in March and was told I had to go online and put it in writing. They kept calling me and were rude saying I had a contract, I could not cancel without a penalty---I have nothing in writing about this. I had been with the company since 2020 and had no idea there was a "contract" that is apparently for a lifetime. I finally went online to cancel as instructed-- and the form says you need to speak with someone! And THEY will contact you---but not for several days, according to the calendar you need to mark. I blocked all payments from my CC. This is such a scam. In addition, the form states that by sending in the request to cancel, you are giving them permission for all kinds of marketing, including telephone calls. I did not send in the form as I don't want all that spam--I had already told 4 different people to cancel. This is a total scam operation. I will be contacting the Attorney General to file a complaint.

Good equipment, difficult to reach help Frontpoint delivers what they promise. Products operate as they should with few misses. I did give 4 stars instead of 5 due to ease of contacting help with new problems or installing new products. The helpline was much easier to get to in the past. The phone to support is very difficult to obtain and today the link to support isn’t active. The other links in the app are active. Even when I do reach the support link, I’m directed to helpful articles not a person.So I’m a little frustrated.

Sick of inferior product and horrible service Have been with them for years and the system never worked correctly. We would change out batteries and all sorts of things they recommended and in never helped. If I called in to customer service, I was on hold for 30 mins to an hour every single time. I finally went to another company because I was so sick of them and they give you no way to cancel online and make you talk with them. I requested cancellation multiple times and they kept charging me. When I finally got ahold of someone, it was around the 6th of Feb and they said that they needed a cancellation before the 5th and they require a 60 day notice so after telling them to cancel for 3 weeks they get me on 1 day and keep charging for the next two months. Cannot say anything good about this company or how they do business. Stay away, there are plenty of better home security companies that actually treat their customers well.

I've had Frontpoint for more than 10… I've had Frontpoint for more than 10 years. So very pleased with the equipment, service and customer support. Have had other home security companies stop by my house and don't compare.

The customer service has always been helpful The customer service has always been helpful on the few times I have had to call. I have never had issues with equipment causing false alarms, but I have had to call on a few occasions when a camera lost connection. Each time I was able to get them connected again without major issues. The setup and ease of use of the system are both selling points for me.