Scott Cruikshank
GBGood equipment, difficult to reach help Frontpoint delivers what they promise. Products operate as they should with few misses. I did give 4 stars instead of 5 due to ease of contacting help with new problems or installing new products. The helpline was much easier to get to in the past. The phone to support is very difficult to obtain and today the link to support isn’t active. The other links in the app are active. Even when I do reach the support link, I’m directed to helpful articles not a person.So I’m a little frustrated.
Shazia Nelson
GBWould recommend Working with Darius is always easy and he is knowledgeable. The wait for customer service is always a little long, but otherwise when you finally get a human it’s fine. The products are pretty good. The longevity is in question, I have had some products go bad on me in the 8 years. It’s nice that they keep up with technology, but I don’t like that they don’t let you know if there is an update that you are eligible for unless you call.
Pam Leasure
GBI've had Frontpoint for more than 10… I've had Frontpoint for more than 10 years. So very pleased with the equipment, service and customer support. Have had other home security companies stop by my house and don't compare.
Kurt Rasmussen
GBBeen with Front Point for about 5… Been with Front Point for about 5 years. We recently did a complete upgrade of all our sensors & system. Was stress free and very uncomplicated. AND.. when it was time to call with a " few" pesky questions.. I had a customer service -Tech rep help me over phone for about 45 mins. We are up and running and its all Good.
Robert Harriott
GBGreat experience. Great experience. I have been with this company for 14 years and I have never had a reason to remotely consider anyone else. Their customer service and support has been effective and efficient. The last representative was patient and helpful. Keep up the great work.