Amanda Nichols
GBEasy customer service Easy customer service. Quick response times. Good security service.
Tim
GBCustomer service has went to the dogs It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls. They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.
Robert Harriott
GBGreat experience. Great experience. I have been with this company for 14 years and I have never had a reason to remotely consider anyone else. Their customer service and support has been effective and efficient. The last representative was patient and helpful. Keep up the great work.
Shazia Nelson
GBWould recommend Working with Darius is always easy and he is knowledgeable. The wait for customer service is always a little long, but otherwise when you finally get a human it’s fine. The products are pretty good. The longevity is in question, I have had some products go bad on me in the 8 years. It’s nice that they keep up with technology, but I don’t like that they don’t let you know if there is an update that you are eligible for unless you call.
Benjamin Cage
GBMost patient and caring customer… Most patient and caring customer service! Better than five stars. Walked us through replacing a door sensor, making us feel important.