Tim
GBCustomer service has went to the dogs It used to be when an alarm went off, Frontpoint called immediately to check. For the past year or two, no one calls. They've removed their phone numbers from their app because they want you to find your help online without contacting them. If you do call, you may or may not be able to understand the person at the call center. Any problems with their equipment and they try to renew your contract for another year or buy replacement parts.
Benjamin Cage
GBMost patient and caring customer… Most patient and caring customer service! Better than five stars. Walked us through replacing a door sensor, making us feel important.
Customer
GBLong time customer and I have moved and… Long time customer and I have moved and taken system with me and no issues at new residence, up and going the same day I arrived. Customer service always helpful. Have no issues with them at all!
steve h
GBI've always had good service from… I've always had good service from frontpoint since we signed up with them 6 or 7 years ago. We just got a doorbell camera so I don't know how good that will be but until this point everything has been fine with the motion detectors, fire alarms, etc.
Milind
GBAmazing customer service Amazing customer service. I had a sensor issue and called the tech support who worked with me to trouble shoot the issue and we came to a conclusion that it needs replacement. I revived the sensor in 3 business days and I was back and secure. It’s 5yrs so far we have amazing services and definitely recommending them to neighbors and friends.