I would recommend Smith Thompson… I would recommend Smith Thompson without any reservations whatsoever! We were customers of Protection One for over 25 years and then we moved and realized that there isn't a contract with Smith Thomson! Their customer service is TOP NOTCH! My daughter will be moving into her first home next month and we will definitely tell her to get Smith Thompson!

This company has the worst customer… This company has the worst customer service and corporate personnel I have ever experienced. They are unprofessional, lack customer service skills, and will hang up on you when you ask to speak to the manager. Worst of all, the "manager" has the worst attitude of them all. I had an alarm go off by accident, and they took a while to call, so I inquired as to why it's been so delayed the last year, only to find out they've been calling the wrong number. When I told the manager this, he lied and said they reached me at the number that's been disconnected for years, and then said it was his word against mine. I will never recommend this place. I value my family's safety too much to count on the people I spoke with to have my family's best interests in mind. These people are simply there for a paycheck and don't truly care about their job, which is ensuring the safety of their customers!

Very unprofessional technical support… Very unprofessional technical support team. I called because my key fob wasn't working, get in touch with a technical support member Andrew. He was trying to sell me a new key fob because the serial number he was looking for it's not there. Also very rude and unprofessional . I submit a support online to the company but no one contacted me. Very unprofessional technical support team.

Not what they used to be! Been with this company for over 10 yrs. Was very pleased, especially when they would call you even if you set the alarm off by mistake-making sure you are OK. Their only job is to contact you when your alarm is tripped to make sure you are OK, and notify the appropriate deparment if there is a situation. I had a guest get up this morning and set off the alarm. It went off for about 45 seconds before I could turn it off. NO CALL! I had set it off myself twice before over the last couple months and disarmed it quickly, which I assumed is why they didn’t call (they used to calL EVERY TIME). After this morning, I can see the trend that they don’t care anymore. And PLEASE don’t chalk this up to Covid! I’ll be searching for another company that honors what they tell you to get you committed to sign a contract. Sad, I recommend this company to friends and my girlfriend-who all signed up. Now I have to let them know how this company is not living up to its promise.

Recently switched from ADT to Smith… Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had and he was the first to really explain how everything works. He was also able to use existing equipment (including stuff included with our new home that ADT couldn’t use) so our home is much more secure at 1/3 of the price. Clint was also very careful with Covid 19 safety protocols, including mask, sanitizers, shoe covers, etc. Great service!