Smith Thompson Home Security

6652 Pinecrest #500, 75024, Plano, United States
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3.70
Based on 20 Reviews

5

55.00%

4

10.00%

3

10.00%

2

0.00%

1

25.00%
About Smith Thompson Home Security

For 42 Years now, Smith Thompson Security respects your freedom and your wallet. While other wireless companies lock you into contracts with high monthly fees and slow service, we want you to stay because you want to, not because you're forced to. That is our motivation to always serve your family with friendly, fast, and affordable alarm monitoring. We have never increased our $16.95 monitoring rate, ever! And we also offer the best flat rate of $ 29.95 for Home Automation Systems.

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Kelvin Vu
GB

Never Showed Up I scheduled an appointment for a required upgrade to a LTE/5G transmitter on 2/7/22. They never showed up. They called later to re-schedule for one month later. I was told they over booked by 50,000 for that same date. How is that possible? They didn't asked, they told me that will be the date! What a failure operationally. But instead of admitting to it and fixing the problem. They blame the customers for all trying to schedule the upgrade all on the same date, which the system allowed to schedule. Not trustworthy. This required upgrade cost $90 and should not be paid for by the customer.

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Keisha
GB

Glad we got these guys! We recently fired another home security company, and went with Smith Thompson, and I am so glad that we did. We accidentally set our alarm off last week, and the Smith Thompson representatives called us within 1 minute to make sure that we were okay. We were impressed! Plus, the monthly fee is super affordable! It's a win-win!

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Timothy Killworth
GB

We had our Alarm System 4G LTE Ready… We had our Alarm System 4G LTE Ready Cellular transmitter upgrade today. It was the very best experience we have had in a long time. He came within the time frame window, quickly did an excellent installation, fixed some other things that needed to be tweaked, and was very pleasant to work with! Thank you Smith Thompson!

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Herman Tucker
GB

I have Ben with smithompson Security…18 years I have Ben with smithompson Security company for 18 years and I have been very satisfied every time I’ve had a problem they took care of it so for me that is the customer service they will don’t fix it stay with the one Mr. Tucker thank you Smith Thompson alarm Co.

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Chi Proeng Dov
GB

the setup process was quick and easy the setup process was quick and easy, and the technician was explain me slowly and detail. I like the fact that it is no contract and we can cancel anytime. The only thing is the basic plan doesn't include a remote to turn on and off alarm. that's why it didn't get 5 star.

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