Easy scheduling and fast installation, Thanks !!! We are a new family in the area and wanted to protect our home. We used ADT for more than 10 years, but wanted a personalized service. Found Smith Thompson Security is a local company with really good reviews and they took care of us as soon as possible. The installation process was a breeze, our technician was very knowable and explained easily how the system work. Thanks Smith Thompson Home Security for making our home secure.

Excellent in many ways Their customer service listens and captures the issue and arranges the technician visit. The technician was very methodical, and I had no doubt that the issue was fixed when he left. Very happy with Smith Thompson.

Worth the Wait! Friends and family of ours referred us to Smith Thompson, but we had locked ourselves into a 3-year more expensive contract with a competitor. The competitor reduced our bill and we decided to wait the remaining 16 months to avoid the hefty penalty. However, when the time came, we made the switch. The installation was quick yet thorough. We are beyond satisfied with the services Smith Thompson provides. We have and will continue to recommend Smith Thompson going forward. They were definitely worth the wait!

We couldn't be happier We couldn't be happier. It started with the initial call to consider the change. Our phone conversation was with a knowledgeable representative who was very professional and easy to understand. Our technician Luis installed the equipment in a professional manner and explained everything as we went along. Equipment is easy to set and control from our phones or keypad. It is simple to use. We now have had the system for over two weeks and the transition has been seamless. So glad we switched!

Very unprofessional technical support… Very unprofessional technical support team. I called because my key fob wasn't working, get in touch with a technical support member Andrew. He was trying to sell me a new key fob because the serial number he was looking for it's not there. Also very rude and unprofessional . I submit a support online to the company but no one contacted me. Very unprofessional technical support team.