I would recommend Smith Thompson… I would recommend Smith Thompson without any reservations whatsoever! We were customers of Protection One for over 25 years and then we moved and realized that there isn't a contract with Smith Thomson! Their customer service is TOP NOTCH! My daughter will be moving into her first home next month and we will definitely tell her to get Smith Thompson!

We couldn't be happier We couldn't be happier. It started with the initial call to consider the change. Our phone conversation was with a knowledgeable representative who was very professional and easy to understand. Our technician Luis installed the equipment in a professional manner and explained everything as we went along. Equipment is easy to set and control from our phones or keypad. It is simple to use. We now have had the system for over two weeks and the transition has been seamless. So glad we switched!

Excellent in many ways Their customer service listens and captures the issue and arranges the technician visit. The technician was very methodical, and I had no doubt that the issue was fixed when he left. Very happy with Smith Thompson.

Recently switched from ADT to Smith… Recently switched from ADT to Smith Thompson and very glad we did. Their technician, Clint, (Austin area), was prompt, professional, and knowledgeable. This is the 4th home/security system we have had and he was the first to really explain how everything works. He was also able to use existing equipment (including stuff included with our new home that ADT couldn’t use) so our home is much more secure at 1/3 of the price. Clint was also very careful with Covid 19 safety protocols, including mask, sanitizers, shoe covers, etc. Great service!

We had our Alarm System 4G LTE Ready… We had our Alarm System 4G LTE Ready Cellular transmitter upgrade today. It was the very best experience we have had in a long time. He came within the time frame window, quickly did an excellent installation, fixed some other things that needed to be tweaked, and was very pleasant to work with! Thank you Smith Thompson!