Sean. Sean, was very knowledgeable, and he took the time to explain the process to me on what my coverage I chose.

Unbelievably bad experience over the past 3 weeks I opted for you company because of the reviews and have had nothing but problems and excuses. A few days after the system was installed I had to have your tech out to work on the system. I continued to have issues and when I called to cancel my service, I received all type of excuses and reasons. One thing is sure, I will most likely not be a long term customer of your company. Sorry to have to write this but you should under promise and over deliver. You have a long way to go.

Good service Day 1 of installation and so far so good. The tech did a good job going over the contract, letting us make choices as per installation and providing needed information. Nice guy and good discounts too!

New install Very good explanation and services. Great customer service from the two who came to install and explain. The one issue we had is getting the iPhone app to work....

Dishonesty and failure to follow through I called Smith, they said: $17.95 using my equip. then they changed it to $24.95 during the install. The final price is almost $40.00 and it took them 12 days to get back to finish and that was after several calls. Now, the system is still beeping and I can't get them back. I will be notifying BBB and the FTC.