Sean. Sean, was very knowledgeable, and he took the time to explain the process to me on what my coverage I chose.

Dishonesty and failure to follow through I called Smith, they said: $17.95 using my equip. then they changed it to $24.95 during the install. The final price is almost $40.00 and it took them 12 days to get back to finish and that was after several calls. Now, the system is still beeping and I can't get them back. I will be notifying BBB and the FTC.

New install Very good explanation and services. Great customer service from the two who came to install and explain. The one issue we had is getting the iPhone app to work....

Quick response and excellent service I wanted to find a security monitoring company that was responsive to my needs and honest without a fear of being oversold or overcharged, and Smith filled that need. The technician, Mark, came when he said he would ,reprogrammed the keypad, and explained everything in detail. My bill has dropped from $54 a month to $18 a month. I could not be happier.

Slow start but wow what a finish!!! I would actually give a four and a half the first installer forgot equipment and well after waiting a few days we followed through with a new installer... He was wonderful brought his wife to make me feel more secure she did all the paperwork while he made sure every thing was perfect then she taught me every thing and referred to it in the book to make sure I felt comfortable!!! They went out of the way to help me I truly appreciate it!!! Now my home is safe!!!