Excited I'm excited about my new home security system. I've never had this service and previously got quotes from other providers and I have to say Smith Monitoring was the most competitive price I found. I was switching my electricity provider and that's when this service was pitched to me. I'm glad they offered it to me because it was the best price I've found. The tech was very friendly and arrived on time during the window provided.

Quick response and excellent service I wanted to find a security monitoring company that was responsive to my needs and honest without a fear of being oversold or overcharged, and Smith filled that need. The technician, Mark, came when he said he would ,reprogrammed the keypad, and explained everything in detail. My bill has dropped from $54 a month to $18 a month. I could not be happier.

Great job! So far, so good... Thanks to Sam, the customer service rep that provided me with outstanding customer service. Akeem came to my home as scheduled, he was very professional and thorough. I'm very pleased with the installation. Akeem and Sam are a great asset to your company. GREAT JOB!

Unbelievably bad experience over the past 3 weeks I opted for you company because of the reviews and have had nothing but problems and excuses. A few days after the system was installed I had to have your tech out to work on the system. I continued to have issues and when I called to cancel my service, I received all type of excuses and reasons. One thing is sure, I will most likely not be a long term customer of your company. Sorry to have to write this but you should under promise and over deliver. You have a long way to go.

It's a mistake going with Smith … It's a mistake going with Smith Monitoring. I ahev too many false alarms. Their service is awful.