Absolutely the best!! I've been with Alarm.com for many years. Started with the old Concord panel. You have always been there for me in advising on new products, helping with install, setting up the system, and parts support. Customer service is always courteous and professional AND most of all technically proficient! Love you guys!!

Excellent customer service! I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!

You tech person patiently walked me… You tech person patiently walked me through my issue and was extremely friendly and helpful. I've had to call Tech Support several times and always find your employees communicate very well and are very helpful. Keep it up.

Great for busy parents! I have a teenager and a school-age kid at home, I feel much more comfortable leaving the oldest home to babysit because of this service's great features, I get a video clip and a picture when they get home from school. I can even stream live video anywhere to make sure they're being nice to each other. I also get arming reminders when I've left for work. I'm hooking up the garage feature this weekend. Excited to have this in time for summer when the kids are in and out of the garage with bikes, scooters, and sprinklers. It's the worst feeling to go to leave for work in the morning and realize the garage has been open all night, can't wait to have another check to make sure it doesn't happen!

The real problem I’ve read four of the poorly rated reviews and it sounds like the majority of people are upset with a company that installed it and the customer service they provide. alarm.com sells the equipment to the company that installs it they’re not responsible for the installation. I find as a tech they provided great support for their products and often (not always) the issue is due to improper installation not faulty equipment. I will agree the doorbell has some issues.