A Lifesaver for Our Family I've been holding off on writing this review because I wanted to take the time to familiarize myself with the system and assess its cost-effectiveness. As a family with specific safety and monitoring needs, particularly with a non-verbal, special needs child, finding a comprehensive and user-friendly security system was paramount. After extensive research and comparisons, we decided to install the new Alarm.com system, and it has been nothing short of a game-changer for our family. The comprehensive coverage provided by the indoor, outdoor, and doorbell video cameras ensures that we have eyes everywhere, giving us peace of mind whether we are home or away. The clarity and range of the cameras have exceeded our expectations, offering crisp images and wide viewing angles that leave no corner unseen. What sets this system apart, particularly for our family, is the sophisticated yet intuitive home automation and notification system. It's like having a vigilant guardian watching over our home at all times. The system notifies us immediately if a door is left unlocked, the garage door remains open, or any windows have been tampered with. For any parent, especially those of us with special needs children, this feature alone is invaluable. However, the real lifesaver has been the customized alert system. Knowing that our son, who is non-verbal and curious, can explore safely within our home is a relief. The instant he opens a door, we receive text alerts and audio notifications through our Alexa devices. This immediate response system allows us to react quickly, ensuring his safety at all times. The home automation capabilities extend beyond safety; they have also improved our home's energy efficiency and comfort. The system's ability to automatically set the thermostat based on our preferences has been a welcome luxury, contributing significantly to our comfort and cost savings. Moreover, the flexibility to create unlimited custom rules has revolutionized our approach to home security and energy management. For instance, we've programmed the system so that if someone approaches our house from the sidewalk, it automatically starts recording and emits a chirping sound, alerting the individual that they are being recorded. This not only enhances security but also deters potential intruders. Additionally, the feature where lights turn on in the upstairs bedrooms if someone enters our yard when we're away has added an extra layer of deterrence and peace of mind. Perhaps one of the most practical and appreciated features, given our family dynamics, is the automated timers for all the lights. Our son loves to turn every light on, a common behavior for many children with special needs, but the system smartly turns them off after a set period. This has significantly reduced our electric bill and contributed to our home's energy efficiency. In conclusion, the Alarm.com system has become an integral part of our family's daily life. It offers not just security, but also comfort, convenience, and peace of mind. It is an investment that has paid off tenfold, providing us with the assurance that our home and, more importantly, our family, are safe and well-managed. We've been using the system for nearly six months, and overall, it's been fantastic. Our only hiccup initially was when one of the sensors for our back door fell off. However, when we reached out to Alarm.com, they responded promptly and resolved the issue for us without delay. I cannot recommend this system enough, especially to families with similar needs to ours. It's not just a security system; it's a comprehensive solution that addresses a wide range of needs and challenges, making it an indispensable part of our family's wellbeing.

I have alarm.com systems in both my… I have alarm.com systems in both my Florida and lake house residences. I feel very confident in the security monitoring coverage at both locations. I can’t say enough in support of Alarm.com and if allowed I would give more than 5 stars ratings

Absolutely the best!! I've been with Alarm.com for many years. Started with the old Concord panel. You have always been there for me in advising on new products, helping with install, setting up the system, and parts support. Customer service is always courteous and professional AND most of all technically proficient! Love you guys!!

Excellent customer service! I purchased a model home with an existing security system. The old passcode for the panel was still in effect, and no one knew what this passcode was. I called alarm.com for technical support regarding this issue, and although it took multiple attempts, Ed from alarm.com was very supportive every step of the way in finding a solution despite things looking grim. Sure enough, the issue was resolved. Thanks again for everything!

I am a independent security installing… I am a independent security installing dealer and I have used Alarm.com since 2006. I believe the majority of the complaints people have posted here is NOT with the Alarm.com service but with the security service provider/ installer. The service when installed correctly by a professional will work. I have noticed a few problems with the earlier doorbell cameras and wifi range issues. But overall they provide a service and it works great when installed properly.