Ok...I have tried to like everything… Ok...I have tried to like everything about Alarm.com. Their equipment is horrible. Everything seems to fail. Things disconnect. After arming we get errors....zones bypassed, smokes that don't work, auxiliary panel disconnected. I have written to them for support and they do not answer. We were promised access control for our office system, and it appears that Alarm.com refuses to send the equipment to our local security company. This has been ongoing for 6 months. We just give up.

I am a independent security installing… I am a independent security installing dealer and I have used Alarm.com since 2006. I believe the majority of the complaints people have posted here is NOT with the Alarm.com service but with the security service provider/ installer. The service when installed correctly by a professional will work. I have noticed a few problems with the earlier doorbell cameras and wifi range issues. But overall they provide a service and it works great when installed properly.

A Lifesaver for Our Family I've been holding off on writing this review because I wanted to take the time to familiarize myself with the system and assess its cost-effectiveness. As a family with specific safety and monitoring needs, particularly with a non-verbal, special needs child, finding a comprehensive and user-friendly security system was paramount. After extensive research and comparisons, we decided to install the new Alarm.com system, and it has been nothing short of a game-changer for our family. The comprehensive coverage provided by the indoor, outdoor, and doorbell video cameras ensures that we have eyes everywhere, giving us peace of mind whether we are home or away. The clarity and range of the cameras have exceeded our expectations, offering crisp images and wide viewing angles that leave no corner unseen. What sets this system apart, particularly for our family, is the sophisticated yet intuitive home automation and notification system. It's like having a vigilant guardian watching over our home at all times. The system notifies us immediately if a door is left unlocked, the garage door remains open, or any windows have been tampered with. For any parent, especially those of us with special needs children, this feature alone is invaluable. However, the real lifesaver has been the customized alert system. Knowing that our son, who is non-verbal and curious, can explore safely within our home is a relief. The instant he opens a door, we receive text alerts and audio notifications through our Alexa devices. This immediate response system allows us to react quickly, ensuring his safety at all times. The home automation capabilities extend beyond safety; they have also improved our home's energy efficiency and comfort. The system's ability to automatically set the thermostat based on our preferences has been a welcome luxury, contributing significantly to our comfort and cost savings. Moreover, the flexibility to create unlimited custom rules has revolutionized our approach to home security and energy management. For instance, we've programmed the system so that if someone approaches our house from the sidewalk, it automatically starts recording and emits a chirping sound, alerting the individual that they are being recorded. This not only enhances security but also deters potential intruders. Additionally, the feature where lights turn on in the upstairs bedrooms if someone enters our yard when we're away has added an extra layer of deterrence and peace of mind. Perhaps one of the most practical and appreciated features, given our family dynamics, is the automated timers for all the lights. Our son loves to turn every light on, a common behavior for many children with special needs, but the system smartly turns them off after a set period. This has significantly reduced our electric bill and contributed to our home's energy efficiency. In conclusion, the Alarm.com system has become an integral part of our family's daily life. It offers not just security, but also comfort, convenience, and peace of mind. It is an investment that has paid off tenfold, providing us with the assurance that our home and, more importantly, our family, are safe and well-managed. We've been using the system for nearly six months, and overall, it's been fantastic. Our only hiccup initially was when one of the sensors for our back door fell off. However, when we reached out to Alarm.com, they responded promptly and resolved the issue for us without delay. I cannot recommend this system enough, especially to families with similar needs to ours. It's not just a security system; it's a comprehensive solution that addresses a wide range of needs and challenges, making it an indispensable part of our family's wellbeing.

TERRIBLE TERRIBLE. They are expensive and subpar. They make you pay when their own cameras don’t work. Wouldn’t give our money back after camera was down for more than a week. Would never recommend them to anyone.

I am disgusted with this app I am disgusted with this app, The alarm company I subscribe to claims it's a great app, easy to use, reliable, in other words, the greatest thing since peanut butter. I disagree, I have a house and an extra building in the backyard, both wired for alarm monitoring. I say "wired" but actually the alarm company recently "upgraded" the system to all wireless sensors. In any event the resulting system now depends on alarm.com for arming/disarming, etc. The screen layout is great, but trouble is the system itself lags and frequently errors out, leaving you to start over. Annoying.