Bad experience. I'm regretted to sign this contract now. I wanted to get things started on 5/15, which is the day my current plan ends. Jason Scott did not explain things well to me and it is indeed the billing cycle starts on 5/15, I'm still being charged since 5/4.Also Jason Scott promised that he would help me install a door camera and left his number on a piece of paper so I can call him when the camera is ready, but after he left I could not find the number anymore. it's reasonable to assume he took it away when he left. Anyway, I installed it myself. You guys are just trying to trick the customer into signing the contract in whatever way possible. I will definitely not recommend ADT with other friends.

ADT is bad business! Left a review about ADT and I got a reply to contact with screenshot of my review to an email. Ha! The email doesn't exist. More points against ADT! Unbelievable! Absolutely will not renew contract! Bad business!

Company was very courteous Company was very courteous, etc. So far I'm liking my equipment. However, I was told that anytime the alarm goes off I would get a phone call and the first time it went off, I didn't. I'm not sure if it's because I had gotten to the box and turned it off or what but the tech told me they call each and every time immediately so maybe I misunderstood. Also I was under impression from talking with a former manager that I was going to get 2 pieces of equipment for a certain price and was told by the home tech that it was not included. Not sure what happened there either. However, I'm going to continue with ADT and hope I am pleased with everything in the future.

Door Monitors not Insstalled At Time of Service The young man that came installed everything was new and did not install the door monitors. So I went two months without protection and after much calling and review, finally got them installed and ADT did give me some credit. A representative named Robin was very helpful.

Poor Service from technician Matt to say the least. The technician who came to the house was in bad need of training. His name was Matt and he spent more than 4 hrs in our home trying to figure out how to set up our system. He called someone who did manage to come over for a short time and help him out and he was very good. I don't know the other techs name. Being new customers, we were disappointed in the service we received. We also asked some questions about the control pad that was installed and he gave us wrong or incomplete answers. We suggest you train your people much better before they come out to customers homes.