first time customer They fix everything ok however making an appointment is sometimes troublesome. They apparently don’t communicate with each other. As a result we received multiple calls and the person doesn’t know the reason. In our case, we still didn’t get two more outside cameras which they are supposed to install within a week. One technician came to our house without a camera and said we still waiting for it. A perfect example of non-communication among themselves. Anyways, ADT is a good security provider in our nation with a good repute but it would be much easier if they customer service convey the message among themselves.

Company was very courteous Company was very courteous, etc. So far I'm liking my equipment. However, I was told that anytime the alarm goes off I would get a phone call and the first time it went off, I didn't. I'm not sure if it's because I had gotten to the box and turned it off or what but the tech told me they call each and every time immediately so maybe I misunderstood. Also I was under impression from talking with a former manager that I was going to get 2 pieces of equipment for a certain price and was told by the home tech that it was not included. Not sure what happened there either. However, I'm going to continue with ADT and hope I am pleased with everything in the future.

False promises False promises. When we signed up for ADT, and being on a tight budget, we agreed to go with the "minimum" service. However, when the installer arrived, he stated that if we chose that plan we would have to pay several hundreds of dollars for installation fees, so we opted for the costlier service. Furthermore, we were promised a 200 dollar gift card, which after installation that promise changed to a 100 dollar gift card, but still, to this day, have received several bills however no gift card... wonder why?

the financial part of my transaction… the financial part of my transaction was not truthful, I spent three times more than I was quoted, I was not happy at all with the way prices was quoted to me and then after instillation , was twice more, I did not like that payments was automatically taken out of my account .. quotes was too high given correct numbers after instillation

I’m so happy with ADT Home Protection! I’m so happy with ADT Home Protection! And I really felt that Casey, the ADT representative who came to my home, did a wonderful job of presenting all of the security features that are available. He wasn’t pushy like some people might be, but I truly felt that he had my best interests in mind to help me be safe. Thank you, Casey, and ADT! I will gladly recommend your company. Carolyn Balady