ADT is bad business! Left a review about ADT and I got a reply to contact with screenshot of my review to an email. Ha! The email doesn't exist. More points against ADT! Unbelievable! Absolutely will not renew contract! Bad business!

Lee Jackson on behalf of ADT visited… Lee Jackson on behalf of ADT visited our home today to remedy a fault on our alarm and to carry out a service He was extremely efficient and helpful in resolving outstanding matters David Hall

Company was very courteous Company was very courteous, etc. So far I'm liking my equipment. However, I was told that anytime the alarm goes off I would get a phone call and the first time it went off, I didn't. I'm not sure if it's because I had gotten to the box and turned it off or what but the tech told me they call each and every time immediately so maybe I misunderstood. Also I was under impression from talking with a former manager that I was going to get 2 pieces of equipment for a certain price and was told by the home tech that it was not included. Not sure what happened there either. However, I'm going to continue with ADT and hope I am pleased with everything in the future.

Installer was completely inexperienced. Installer was completely inexperienced, & what was supposed to take 2-3 hours, took 13 hours for a pretty simple security system. The installer put two sensors into the wrong windows, then forgot to add them back, so I am missing two. I was mischarged for items, and they tried to overcharge me, after the installer came out, so they stuck me with a large additional charge, after telling me everything would be free, with a current promotion. Now I have to go through a 2nd installer coming out to fix all the issues. Buyer beware!!!!! This was a total nightmare!

I am happy that I have ADT I am new to having a security system in the house! I need to have a Technical Rep come out and answer a few questions about the system operation. It would help me a lot. I was a bit confused a few days after installation when I received an email from the Funding Resolution Department. It took me 2 days and a couple of calls to straighten out the paper work. That was written up by the Technician There also was confusion about the credit I was offered and how it was spent. I would have liked an itemization of how the credit was used. Just to insure that the $1,700 credit that I was offered was used. I do have more of a peace of mind since the installation. I feel more protected.... Just last week a woman a few blocks away was robbed and had her car stolen at gun point in her home, in broad daylight! It’s a scary world at there! I’m happy I have ADT!