Installer was completely inexperienced. Installer was completely inexperienced, & what was supposed to take 2-3 hours, took 13 hours for a pretty simple security system. The installer put two sensors into the wrong windows, then forgot to add them back, so I am missing two. I was mischarged for items, and they tried to overcharge me, after the installer came out, so they stuck me with a large additional charge, after telling me everything would be free, with a current promotion. Now I have to go through a 2nd installer coming out to fix all the issues. Buyer beware!!!!! This was a total nightmare!

I do not like the high pressure sales… I do not like the high pressure sales tactics. Buy now or loose the credits toward equipment is unfair to the customer. Installation took until almost 11 pm and I was so tired that I did not comprehend all of the instructions. Have requested and not received a set of written instructions. Also, did not get the USAA Discount.

Be careful - they are a bit deceptive Installation and technician were great !! I am disappointed by the amount of attempted up-selling and the deceptive nature of their advertising flyers. Unless you read it carefully you will assume that you are getting coverage for 15 windows and doors in the package. Not so !! You get a couple because like me you may have missed how they stressed pre-wired sensors. They give you like 2 wireless contacts and then charge $139 each for the other 13 that are not in the package. If you want the phone ap, well that's another $20 a month. Then I just found their $100 gift card form - guess what - they outsourced this and you have to send a $5 money order to them to get the $100 that ADT promised. Really nice, huh? Their business is based upon trust - they have certainly not earned that. We'll see what happens in 2 years after the contract expires.

Lee Jackson on behalf of ADT visited… Lee Jackson on behalf of ADT visited our home today to remedy a fault on our alarm and to carry out a service He was extremely efficient and helpful in resolving outstanding matters David Hall

I love ADT services but when making an… I love ADT services but when making an appointment for start up. They need to let the customer know that they will have paid additional amount the day of the installation. Like the 1st and 2nd months fee's. They already request you to pay an installation fee. So if you $99 installation fee you also need to be prepared to pay 1st and 2nd month monitoring fee within 24 hours not 73 hours. They would have gotten 5 Stars if they would Express start up fee's.