Not the ADT we had in Texas We have been long time ADT customers in Texas. Just recently moved to Florida and had ADT installed in our home. We were given just ONE fob for the system-could have purchased a second one. We also were told we could control the system on and off via my cell phone. After several attempts, the cell phone access to the system still does not work. There has also been no follow-up to see if it is working. That is just not good customer service and was very disappointing after the 5 star service we were used to in Texas.

I love ADT services but when making an… I love ADT services but when making an appointment for start up. They need to let the customer know that they will have paid additional amount the day of the installation. Like the 1st and 2nd months fee's. They already request you to pay an installation fee. So if you $99 installation fee you also need to be prepared to pay 1st and 2nd month monitoring fee within 24 hours not 73 hours. They would have gotten 5 Stars if they would Express start up fee's.

I’m so happy with ADT Home Protection! I’m so happy with ADT Home Protection! And I really felt that Casey, the ADT representative who came to my home, did a wonderful job of presenting all of the security features that are available. He wasn’t pushy like some people might be, but I truly felt that he had my best interests in mind to help me be safe. Thank you, Casey, and ADT! I will gladly recommend your company. Carolyn Balady

Door Monitors not Insstalled At Time of Service The young man that came installed everything was new and did not install the door monitors. So I went two months without protection and after much calling and review, finally got them installed and ADT did give me some credit. A representative named Robin was very helpful.

Company was very courteous Company was very courteous, etc. So far I'm liking my equipment. However, I was told that anytime the alarm goes off I would get a phone call and the first time it went off, I didn't. I'm not sure if it's because I had gotten to the box and turned it off or what but the tech told me they call each and every time immediately so maybe I misunderstood. Also I was under impression from talking with a former manager that I was going to get 2 pieces of equipment for a certain price and was told by the home tech that it was not included. Not sure what happened there either. However, I'm going to continue with ADT and hope I am pleased with everything in the future.