I love ADT services but when making an… I love ADT services but when making an appointment for start up. They need to let the customer know that they will have paid additional amount the day of the installation. Like the 1st and 2nd months fee's. They already request you to pay an installation fee. So if you $99 installation fee you also need to be prepared to pay 1st and 2nd month monitoring fee within 24 hours not 73 hours. They would have gotten 5 Stars if they would Express start up fee's.

I do not like the high pressure sales… I do not like the high pressure sales tactics. Buy now or loose the credits toward equipment is unfair to the customer. Installation took until almost 11 pm and I was so tired that I did not comprehend all of the instructions. Have requested and not received a set of written instructions. Also, did not get the USAA Discount.

Lee Jackson on behalf of ADT visited… Lee Jackson on behalf of ADT visited our home today to remedy a fault on our alarm and to carry out a service He was extremely efficient and helpful in resolving outstanding matters David Hall

first time customer They fix everything ok however making an appointment is sometimes troublesome. They apparently don’t communicate with each other. As a result we received multiple calls and the person doesn’t know the reason. In our case, we still didn’t get two more outside cameras which they are supposed to install within a week. One technician came to our house without a camera and said we still waiting for it. A perfect example of non-communication among themselves. Anyways, ADT is a good security provider in our nation with a good repute but it would be much easier if they customer service convey the message among themselves.

the financial part of my transaction… the financial part of my transaction was not truthful, I spent three times more than I was quoted, I was not happy at all with the way prices was quoted to me and then after instillation , was twice more, I did not like that payments was automatically taken out of my account .. quotes was too high given correct numbers after instillation