I am happy that I have ADT I am new to having a security system in the house! I need to have a Technical Rep come out and answer a few questions about the system operation. It would help me a lot. I was a bit confused a few days after installation when I received an email from the Funding Resolution Department. It took me 2 days and a couple of calls to straighten out the paper work. That was written up by the Technician There also was confusion about the credit I was offered and how it was spent. I would have liked an itemization of how the credit was used. Just to insure that the $1,700 credit that I was offered was used. I do have more of a peace of mind since the installation. I feel more protected.... Just last week a woman a few blocks away was robbed and had her car stolen at gun point in her home, in broad daylight! It’s a scary world at there! I’m happy I have ADT!

Be careful - they are a bit deceptive Installation and technician were great !! I am disappointed by the amount of attempted up-selling and the deceptive nature of their advertising flyers. Unless you read it carefully you will assume that you are getting coverage for 15 windows and doors in the package. Not so !! You get a couple because like me you may have missed how they stressed pre-wired sensors. They give you like 2 wireless contacts and then charge $139 each for the other 13 that are not in the package. If you want the phone ap, well that's another $20 a month. Then I just found their $100 gift card form - guess what - they outsourced this and you have to send a $5 money order to them to get the $100 that ADT promised. Really nice, huh? Their business is based upon trust - they have certainly not earned that. We'll see what happens in 2 years after the contract expires.

Great team Darryl Bailey and Breland Johnson were awesome! I have never had sales people with so much enthusiasm. They explained everything from install to payment and billing. Kaden, the tech came out the next morning for the install. With all of the commotion from the kids (day care), he did an excellent job. Thank you all

Company was very courteous Company was very courteous, etc. So far I'm liking my equipment. However, I was told that anytime the alarm goes off I would get a phone call and the first time it went off, I didn't. I'm not sure if it's because I had gotten to the box and turned it off or what but the tech told me they call each and every time immediately so maybe I misunderstood. Also I was under impression from talking with a former manager that I was going to get 2 pieces of equipment for a certain price and was told by the home tech that it was not included. Not sure what happened there either. However, I'm going to continue with ADT and hope I am pleased with everything in the future.

I do not like the high pressure sales… I do not like the high pressure sales tactics. Buy now or loose the credits toward equipment is unfair to the customer. Installation took until almost 11 pm and I was so tired that I did not comprehend all of the instructions. Have requested and not received a set of written instructions. Also, did not get the USAA Discount.