first time customer They fix everything ok however making an appointment is sometimes troublesome. They apparently don’t communicate with each other. As a result we received multiple calls and the person doesn’t know the reason. In our case, we still didn’t get two more outside cameras which they are supposed to install within a week. One technician came to our house without a camera and said we still waiting for it. A perfect example of non-communication among themselves. Anyways, ADT is a good security provider in our nation with a good repute but it would be much easier if they customer service convey the message among themselves.

Not the ADT we had in Texas We have been long time ADT customers in Texas. Just recently moved to Florida and had ADT installed in our home. We were given just ONE fob for the system-could have purchased a second one. We also were told we could control the system on and off via my cell phone. After several attempts, the cell phone access to the system still does not work. There has also been no follow-up to see if it is working. That is just not good customer service and was very disappointing after the 5 star service we were used to in Texas.

I am happy that I have ADT I am new to having a security system in the house! I need to have a Technical Rep come out and answer a few questions about the system operation. It would help me a lot. I was a bit confused a few days after installation when I received an email from the Funding Resolution Department. It took me 2 days and a couple of calls to straighten out the paper work. That was written up by the Technician There also was confusion about the credit I was offered and how it was spent. I would have liked an itemization of how the credit was used. Just to insure that the $1,700 credit that I was offered was used. I do have more of a peace of mind since the installation. I feel more protected.... Just last week a woman a few blocks away was robbed and had her car stolen at gun point in her home, in broad daylight! It’s a scary world at there! I’m happy I have ADT!

Existing vs New System Cost I had an existing by older and non-active ADT system in the house. While I went ahead and got an expensive new system. The service person never really explained the total cost up front for the new system verses the option of repair and re-activation of the older system. frankly after see the new one I question if the older one was better. the total cost was never explained until after it was installed. So the process seemed a bit like a railroad job frankly. The new system seems to meet my need but it was expensive and I'm left wondering if there was a cheaper path for me.

Great team Darryl Bailey and Breland Johnson were awesome! I have never had sales people with so much enthusiasm. They explained everything from install to payment and billing. Kaden, the tech came out the next morning for the install. With all of the commotion from the kids (day care), he did an excellent job. Thank you all