The tech Lawarren from Skyline Brinks… The tech Lawarren from Skyline Brinks was well dressed looking good. He did a great install. I highly recommend him to do all my family and friends install.

It's happened again. BRINKS CUSTOMER SERVICE SUCKS This is a copy of an email I sent on 4-10-24 I spoke to a support representative (I wrote his name down, cannot find my notes) on either 4-8 or 4-9 2024 because all of my components of my home security system went offline at the same time. He advised he would send a battery out for the metal box hanging on the wall. He instructed me to call support back when I receive the shipment. I asked him to expedite the shipment because I am going on vacation next week. I agreed to the $20 charge for priority shipping. On 4-10-24 I received the battery and called support as instructed. I spoke to Sabrina, who provided excellent customer service. She said the battery is not required for my wireless alarm system. We fixed the initial problem and then she told me I would have to pay the shipping and handling (S/H) to return the battery. Battery I asked if I was going to receive a credit for expediting the shipment of the battery. She said only if I return the battery. Why should I pay for S/H if it was not my fault the battery was sent to me in the first place? I had a problem one or two years ago that was never resolved. I don't remember the problem but I was promised a call back three times and I never received any call backs. YOUR CUSTOMER SERVICE SUCKS. When my contract comes up for renewal I am going to call another company. This is from the Better Business Bureau website a/o 4-10-24 Customer Complaints 6,872 complaints closed in last 3 years 1,377 complaints closed in last 12 months

I purchased a genuine Brinks Keyfob! I purchased a genuine Brinks Keyfob for my Brinks security system. And installed a new sensor to my front door. I and the technician used a video connection through my iPhone to accomplish a considerable amount of tasks, considering my partial disability. The technician was patient and well-informed with the assistance I was able to manage. Now if we can only do something about these intermittent brown-outs ….

Lawarren is truly living up to… My tech Lawarren is truly living up to his nickname the 24hour installer. He drove 3 hours same day to install my alarm. Thanks skyline your technician needs an award.

I switched from ADT to Brinks I switched from ADT to Brinks, because I had the worst experience with ADT (a story for another review). The Brinks salesperson Chevon was excellent. He was very professional, kind and took the time to walk through my extensive equipment and contract questions. My only complaint: I was contacted by Brinks after filling out online form on one of their landing pages. I received a call within a few minutes. The only thing that bothered me during the sign up process is the lack of company credentials in the employees email signatures. I did my own due diligence and verified that the people I communicated with actually worked for the company. I work in affiliate marketing, so I am always cautious of online and third-party scams. I would expect a company the size of Brinks to ensure their employees have consistent branded company email signatures set up. It’s an important aspect of building and maintaining brand trust. I’ll update my review in 6 months regarding the equipment and services.