I have been through several technicians… I have been through several technicians in the last few months with an ongoing control panel not communicating properly. After talking with one technician for around 1/2 hour yesterday, was then transferred to Brittany without any advance notice. Brittany is the one who is receiving these 5 stars for taking care of my issue.

Lawarren is truly living up to… My tech Lawarren is truly living up to his nickname the 24hour installer. He drove 3 hours same day to install my alarm. Thanks skyline your technician needs an award.

Don't waste your money!! Don't waste your money!!! Not only is the monthly cost high but they don't stand behind their equipment!!! Everything has a cost when it doesn't work. My system is not communicating with the cellular device and when I called they walked me through a procedure to try and get it to communicate but without any results. So they're now telling me that the touch panel would probably have to be replaced?? It's only about a year old!!! And they'd have to send a technician out to set it up at a cost of over $100 plus I could sign up for a service contract at around $20 a month??? What?? This is your equipment and it's not working?? The system appears to still be working as long as my wifi is on, so i'll be using it that way until my contract with them is over. So as soon as my 2yr contract is over with them, I will be canceling ALL services with them and I will search for a reputable company that doesn't try and rake their customers over the coals!!! Lock your doors when they come to your house and ask you to switch over the them!!!

I purchased a genuine Brinks Keyfob! I purchased a genuine Brinks Keyfob for my Brinks security system. And installed a new sensor to my front door. I and the technician used a video connection through my iPhone to accomplish a considerable amount of tasks, considering my partial disability. The technician was patient and well-informed with the assistance I was able to manage. Now if we can only do something about these intermittent brown-outs ….

It's happened again. BRINKS CUSTOMER SERVICE SUCKS This is a copy of an email I sent on 4-10-24 I spoke to a support representative (I wrote his name down, cannot find my notes) on either 4-8 or 4-9 2024 because all of my components of my home security system went offline at the same time. He advised he would send a battery out for the metal box hanging on the wall. He instructed me to call support back when I receive the shipment. I asked him to expedite the shipment because I am going on vacation next week. I agreed to the $20 charge for priority shipping. On 4-10-24 I received the battery and called support as instructed. I spoke to Sabrina, who provided excellent customer service. She said the battery is not required for my wireless alarm system. We fixed the initial problem and then she told me I would have to pay the shipping and handling (S/H) to return the battery. Battery I asked if I was going to receive a credit for expediting the shipment of the battery. She said only if I return the battery. Why should I pay for S/H if it was not my fault the battery was sent to me in the first place? I had a problem one or two years ago that was never resolved. I don't remember the problem but I was promised a call back three times and I never received any call backs. YOUR CUSTOMER SERVICE SUCKS. When my contract comes up for renewal I am going to call another company. This is from the Better Business Bureau website a/o 4-10-24 Customer Complaints 6,872 complaints closed in last 3 years 1,377 complaints closed in last 12 months