Don't use Brinks - Deceptive business practices Don't use Brinks! Substandard support. Deceptive business practices. IF you cancel, they require 30 days' notice to cancel. I sent a cancelling letter January then I am being billed January - Feb.! So, if you cancel in January, they will be charge for February as well. They try to offer deals for continued service but while you're thinking about it you will be charged for that month and 30 days ahead. I got locked in a contract for at least 36 mos with me not even using the service. The only reason they contacted me is because I had to change my checking account number then Brinks wasn't getting their payment. Don't get locked in an agreement from a previous owner requiring subscribing to service for months. This should be illegal. CANCEL then renegotiate your own contract. READ your current contract. If new owner inheriting an existing contract - cancel! I shouldn't be held liable for previous contacts. This company is looking like one of those Home Warranty companies where you pay for everything and get nothing! Good Luck!

I have been through several technicians… I have been through several technicians in the last few months with an ongoing control panel not communicating properly. After talking with one technician for around 1/2 hour yesterday, was then transferred to Brittany without any advance notice. Brittany is the one who is receiving these 5 stars for taking care of my issue.

Don't waste your money!! Don't waste your money!!! Not only is the monthly cost high but they don't stand behind their equipment!!! Everything has a cost when it doesn't work. My system is not communicating with the cellular device and when I called they walked me through a procedure to try and get it to communicate but without any results. So they're now telling me that the touch panel would probably have to be replaced?? It's only about a year old!!! And they'd have to send a technician out to set it up at a cost of over $100 plus I could sign up for a service contract at around $20 a month??? What?? This is your equipment and it's not working?? The system appears to still be working as long as my wifi is on, so i'll be using it that way until my contract with them is over. So as soon as my 2yr contract is over with them, I will be canceling ALL services with them and I will search for a reputable company that doesn't try and rake their customers over the coals!!! Lock your doors when they come to your house and ask you to switch over the them!!!

Not to be confused with the actual… Not to be confused with the actual Brinks, which we did, this Brinks totally upsold their abilities t steal us from ADT. They actually really suck at their job. They destroyed our doorbell, lied about their prices for a selling point, neglected to let us know that for them to come out and fix problems caused by their cheap equipment it costs a minimum of 200 dollars. When we disagreed and said we wanted out. The initial sales person called and bullied my mother and then the company said it would cost us 5000 dollars to break the contract we did not know we had signed.

Brinks is the worst company I’ve ever had to deal with! … Brinks is the worst company I’ve ever dealt with. My alarm system was broken for months in spite of 23 calls I made to the company. They finally replaced my system at a high cost to me since they wouldn’t let me out of my contract. Now, my brand new system is broken again. They want me to pay all of these fees even though I purchased a protection plan. What is wrong with the system now is faulty equipment but still want to charge me for a technician to come out even with the protection plan. This company is a nightmare. When you talk to different reps they promise you different things but never follow through. They only fix things if you add time to your contract otherwise you are screwed. Looking into securing a lawyer. I am fed up with this crap company.