Omg it's a great security system Omg it's a great security system. It's so good I can't even get away with nothing. I was doing something I wasn't suppose one night with it and then darn bright lights hit me right in the eye and of course I got caught coming in past my time...😉 But the system didn't have no problem shutting me down. I love it

Brinks is the worst company I’ve ever had to deal with! … Brinks is the worst company I’ve ever dealt with. My alarm system was broken for months in spite of 23 calls I made to the company. They finally replaced my system at a high cost to me since they wouldn’t let me out of my contract. Now, my brand new system is broken again. They want me to pay all of these fees even though I purchased a protection plan. What is wrong with the system now is faulty equipment but still want to charge me for a technician to come out even with the protection plan. This company is a nightmare. When you talk to different reps they promise you different things but never follow through. They only fix things if you add time to your contract otherwise you are screwed. Looking into securing a lawyer. I am fed up with this crap company.

DON’T TALK W/CUST SVC - CALL BRINKS CORP RESPONSE If you ever have a problem with Brinks customer service (WHICH I ALWAYS DO) call the Brinks Corporate Response dept. I spoke with an employee with cust svc and tried to explain that my current statement was showing one amount and my current balance was showing double. She just kept responding that the amount due was the double amount. So I asked for a supervisor (on the phone now for 58 minutes). He was just as ignorant. So I called the corporate response dept and spoke with Samuel who was patient, polite and went above and beyond to help me. Samuel resolved my issue and after I hung up I checked my account on line and it was displaying the correct amount. Samuel is a gem and brought me back to a calm and happy person. 😀

Lousy customer service Lousy customer service, service schedules could take weeks and monitoring service fails to call back or send police. Will drop quickly when 3 years contract expires. Brinks customer support call me after review and fixed all pending issues. Thank you Trustpilot!

Don't waste your money!! Don't waste your money!!! Not only is the monthly cost high but they don't stand behind their equipment!!! Everything has a cost when it doesn't work. My system is not communicating with the cellular device and when I called they walked me through a procedure to try and get it to communicate but without any results. So they're now telling me that the touch panel would probably have to be replaced?? It's only about a year old!!! And they'd have to send a technician out to set it up at a cost of over $100 plus I could sign up for a service contract at around $20 a month??? What?? This is your equipment and it's not working?? The system appears to still be working as long as my wifi is on, so i'll be using it that way until my contract with them is over. So as soon as my 2yr contract is over with them, I will be canceling ALL services with them and I will search for a reputable company that doesn't try and rake their customers over the coals!!! Lock your doors when they come to your house and ask you to switch over the them!!!