This company seems to be formal This company seems to be formal, but when you return the goods, they change their faces. First, you have to pay a 25% restocking fee, and you have to pay a lot of freight, which far exceeds the actual freight. Even if the goods you buy have not been used at all. What's even more exaggerated is that you can only refund half of the tax when you buy it! Robbery!

CONSUMER BEWARE we had had a terrible experience with this company. we feel we were purposely misled on shipping times, and would have never ordered from this company had we known that the product would not arrive for as long as a month or later, since they inform us AFTER the order was funded, that they do not even have the item in stock. Additionally, we were treated rudely by one of their staff when we tried to resolve the issue. they offered no resolution, and made no effort to make it right.

Ordered a Cub Cadet SC700E Lawn Mower… Ordered a Cub Cadet SC700E Lawn Mower on 3/27/2000. Salesperson on the other end of the line was polite, helpful and informational in our discussion about 11:00 a.m. on a day when he was working from home during the Covid-19 Pandemic. After ordering he informed me that the mower would be shipped on Monday, 3/31 and that I would likely receive it by 4/3/2020. I'll admit that I was a little concerned after reading several negative reviews about the company so I checked the BBB Website where I saw they had an A+ rating. I then went to ZoomInfo and found that the 100 employee company did 19 Million in revenue last year. Knowing that you can't please all the people all the time I decided to give them a try (plus they offered free shipping). Result = 5 Star Rating. Rather than shipping on 3/31 the mower arrived via UPS to my front door at 2:50 PM on 3/31. Mower was well packaged & in good condition. Everything needed was in the box and I rolled out the full contents on my garage floor at 3:00 PM. Followed the instructions, had it all assembled by 4:30, started her up, cut @ 3/4 of an acre and started writing this review about 5:45. Excellent company, excellent product (shipped free to my front door VS. ordering from one of the local equipment companies where product would have shipped to their store at a cost between $50 - $110 and required me to pick it up), shipped and delivered ahead of time and arrived in great condition. Excellent experience! Eric J Perrell, Eighty-Four, PA

Seems to me they are scoundrels Seems to me they are scoundrels, I ordered a $6,388 generator kit, they decided to ship only part of the kit leaving out the base. They decided to charge me the full amount of the kit, and told me the base would be shipped 2.5 months later. I told them they had not right to do that, I cannot have a 400lb generator sitting around and I cannot do anything without the base, cancel the order. I am still waiting on the credit to my account and filed a dispute with the credit card company. They were very fast to charge the full amount for a partial shipment. Buy from someone else.

Worst Company in the Universe Never in my life have I tried to buy stuff from such an idiot company. I ordered a natural gas tank-less water heater online. No email, response or other communication. I figured, since the charge was pending on our credit card, all was well and we'd get our heater. Little did I know this place is run by melon heads. Suddenly, the pending charge on the credit card just disappeared as if to say: "We're here to help! Here's you're money back. We here at PED don't think you need hot water anyhow". Finally broke down and called. Requested an automated call back. Never happened. Their phone system must be attached to the non-sending email server. On hold for over an hour listening to this Home Depot knockoff music. Did they ship my item? Why did the charge go away? Did I even order from this company? Am in floating around in another dimension? Seriously. Worst customer service in the universe.