
jeff zachman
GBForget this place Forget this place! Sales person Karen lied to me about shipping! Talked with Jennifer in customer service got disconnected twice Talked with Olivia in customer service disconnected me. Talked with Stephanie in customer service and she promised to get issue resolved and get back to me same day Never happened. Called the next morning and they said she was off. Poorest excuse for a business I ve ever had!!! Stay away from them. They will lie to you and disconnect you if you ask to speak to a manager!!!

Barbara Stewart
GBHonda Warranty WORTHLESS Do NOT buy from them if you expect any warranty service. They tout themselves as a dealer, but when it comes to warranty, they will not help you in any way. When the recoil assembly on our new Honda motor blew up, they gave us the Honda corporate number. Honda said it's the dealer's problem. Called them back, they said it's Honda's warranty, we can't do anything. There are no dealers in our area, which is why we bought this online. A complete failure to help us in any way. So any warranty on ANYTHING you buy from them means nothing because they do not assume the responsibilities of being a dealer.

Bill B.
GBWorst Company in the Universe Never in my life have I tried to buy stuff from such an idiot company. I ordered a natural gas tank-less water heater online. No email, response or other communication. I figured, since the charge was pending on our credit card, all was well and we'd get our heater. Little did I know this place is run by melon heads. Suddenly, the pending charge on the credit card just disappeared as if to say: "We're here to help! Here's you're money back. We here at PED don't think you need hot water anyhow". Finally broke down and called. Requested an automated call back. Never happened. Their phone system must be attached to the non-sending email server. On hold for over an hour listening to this Home Depot knockoff music. Did they ship my item? Why did the charge go away? Did I even order from this company? Am in floating around in another dimension? Seriously. Worst customer service in the universe.

Kathryn Grilli
GBTerrible delivery experience. Beware of the fine print! This company has terrible customer service. Their carrier was worse than they were. I ordered a generator. The carrier contacted me to deliver between 4 and 6 pm but dropped in the street in front of my house in a cul-de-sac at 10am in the morning. The customer support person was rude and hung up on me. When I called Power Equipment Direct customer service they offered no support. Beware of the fine print. Curb side drop off a piece of equipment that is hundreds of pounds should not be in small print. Terrible experience. I will never buy from them again.

JAMIE BAUDIZZON
GBCONSUMER BEWARE we had had a terrible experience with this company. we feel we were purposely misled on shipping times, and would have never ordered from this company had we known that the product would not arrive for as long as a month or later, since they inform us AFTER the order was funded, that they do not even have the item in stock. Additionally, we were treated rudely by one of their staff when we tried to resolve the issue. they offered no resolution, and made no effort to make it right.