They don’t deserve a star only to be… They don’t deserve a star only to be shut down for bad business practices. This company is Incredibly dishonest disorganized unethical company Enticed me with higher end cameras then installed lesser quality cameras. Grainy unclear night vision. Bad unethical billing practices. After first year or two the bill goes up significantly. Impossible to get anyone to help with technical issues and impossible to get rid of company once contract ends. The cancellation process is horrible time consuming and any credit card they have will be billed until card is canceled or they are blocked. If your alarm is on and they randomly disconnect your account but don't prepare you, your stuck with the alarm sounding bad soon as you open /close any door or window Run !!

Great customer service. Easy to use. My apartment complex had a preinstalled Simon XT and I just needed to add monitoring. Titanium’s customer service and sales teams are very friendly and the Alarm.com app is easy to use. I love being able to monitor the status of my alarm, as well as receive notifications when any sensor (especially doors) are opened and closed.

The customer service is horrible The customer service is horrible. When you have an issue with the equipment and need a technician to come out it takes weeks but your still paying your monthly payment which sucks. Do not recommend this company it's horrible.

Terrible customer service Grainy cameras are night I found out this company changed its name due to so many bad reviews. They had Much lower stars ! Look under Titanium (without the home smart part). This is the absolute worst company I’ve encountered they use miss leading sales practices with surprise cost hidden in the contract. They will lie about anything to seal the deal. I experienced horrible install always late missing essential items for install. The cameras are very grainy at night. Cancelation is a night mare. Even if you do everything they ask they will not close out the account on their sides no department knows what the other is doing and will harass you. Trust me reviews can save you! Go directly to a brand that’s stood the test of time or you will be very disappointed down the line.

billing department is a joke billing department is a joke. I have been dealing with this horrible company since 2019 and the only reason why I still am a active customer is because of the contract I was tricked into signing. I am on manual billing and yet this company keeps charging my card fraudulent and without being unauthorized. They tell me they are deleting my payment info and never do and when you call for help you get the run around. I have to talk to several people to get reimbursed. This has happened about 5 times