I actually meant a 0 stars ⭐️ but had… I actually meant a 0 stars ⭐️ but had the worse experience worthless security system. Would always be down and even after we did our 3 year contract still could not get it deactivated. They always put you on hold for long periods of time and not resolve a thing.

Can't cancel monitoring service I am living a nightmare trying to cancel. Called customer service multiple times to cancel. They told me a ticket has been submitted to cancellation department and they will call. All I got so far is crickets. I asked for their direct number and they said they don't have one. All they have available is an email address. What good is an email address if they don't respond. No cancellation direct phone number is fishy to me. I have filed complaints to Bureau of investigative services, BBB and Alarm.com.

billing department is a joke billing department is a joke. I have been dealing with this horrible company since 2019 and the only reason why I still am a active customer is because of the contract I was tricked into signing. I am on manual billing and yet this company keeps charging my card fraudulent and without being unauthorized. They tell me they are deleting my payment info and never do and when you call for help you get the run around. I have to talk to several people to get reimbursed. This has happened about 5 times

The worse company ever The worse company ever. It took almost a year to cancel the services and still couldn't cancel services after what the representative asked us to write and email to their billing department. Then sales called again with a different company name on caller ID, my husband thinking it was Vivint. Titanium, this damm company is still trying to get money from us for the new services only by verbal contract and not with a written contract. Never sent us a contract to sign either. Now harassing us for $3000. Mind you the alarm system isn't even set up at our home. Our system is through Vivint. Don't sign up with this company, worse company and customer service ever.

Titanium It was an adventure trying to get everything set up with payments and security cameras but now that I have all my equipment I’m fine. Most of my problems came with the representative. The people that installed my equipment were great. If could have made the process of getting scheduled and getting the cameras before a couple months they would deserve 5 stars