billing department is a joke billing department is a joke. I have been dealing with this horrible company since 2019 and the only reason why I still am a active customer is because of the contract I was tricked into signing. I am on manual billing and yet this company keeps charging my card fraudulent and without being unauthorized. They tell me they are deleting my payment info and never do and when you call for help you get the run around. I have to talk to several people to get reimbursed. This has happened about 5 times

Aggressive security at Audley End… Aggressive security at Audley End Simple Minds concert on the 11th August. The front were row constantly told to sit down, when fans wanted to stand up and dance. After being asked to sit down, my Dad was physically assaulted more than once before being dragged from the venue without his belongings. These were later thrown on the ground in front of him. He did nothing wrong except stand up whilst watching his favourite band and is very shaken from the experience.

Terrible customer service Grainy cameras are night I found out this company changed its name due to so many bad reviews. They had Much lower stars ! Look under Titanium (without the home smart part). This is the absolute worst company I’ve encountered they use miss leading sales practices with surprise cost hidden in the contract. They will lie about anything to seal the deal. I experienced horrible install always late missing essential items for install. The cameras are very grainy at night. Cancelation is a night mare. Even if you do everything they ask they will not close out the account on their sides no department knows what the other is doing and will harass you. Trust me reviews can save you! Go directly to a brand that’s stood the test of time or you will be very disappointed down the line.

The customer service is horrible The customer service is horrible. When you have an issue with the equipment and need a technician to come out it takes weeks but your still paying your monthly payment which sucks. Do not recommend this company it's horrible.

THIS IS THE BEST ALARM COMPANY IVE EVER… THIS IS THE BEST ALARM COMPANY IVE EVER HAD!!! The cameras (Doorbell Cam & Ourdoor Cams) worked exactly how the representative told me! The Brand new panel is the brains of the operation and I LITERALLY CAN’T live without one. If you ever see them, I recommend taking advantage of their awesome customer service!