billing department is a joke billing department is a joke. I have been dealing with this horrible company since 2019 and the only reason why I still am a active customer is because of the contract I was tricked into signing. I am on manual billing and yet this company keeps charging my card fraudulent and without being unauthorized. They tell me they are deleting my payment info and never do and when you call for help you get the run around. I have to talk to several people to get reimbursed. This has happened about 5 times

The worse company ever The worse company ever. It took almost a year to cancel the services and still couldn't cancel services after what the representative asked us to write and email to their billing department. Then sales called again with a different company name on caller ID, my husband thinking it was Vivint. Titanium, this damm company is still trying to get money from us for the new services only by verbal contract and not with a written contract. Never sent us a contract to sign either. Now harassing us for $3000. Mind you the alarm system isn't even set up at our home. Our system is through Vivint. Don't sign up with this company, worse company and customer service ever.

I had this company for 3 years it… I had this company for 3 years it seemed ok. But jus recently ive sent several request for a tech. I have a bad guest window sensor and now a panel that do not respond. If my panel is not communicating with there server my system is use list. Also my bill went up with out my consent are any contact. So its obvious to say i will b canceling my service and seeking another company Goodbye 👋🏾

Great customer service. Easy to use. My apartment complex had a preinstalled Simon XT and I just needed to add monitoring. Titanium’s customer service and sales teams are very friendly and the Alarm.com app is easy to use. I love being able to monitor the status of my alarm, as well as receive notifications when any sensor (especially doors) are opened and closed.

THIS IS THE BEST ALARM COMPANY IVE EVER… THIS IS THE BEST ALARM COMPANY IVE EVER HAD!!! The cameras (Doorbell Cam & Ourdoor Cams) worked exactly how the representative told me! The Brand new panel is the brains of the operation and I LITERALLY CAN’T live without one. If you ever see them, I recommend taking advantage of their awesome customer service!