Jose Ilagan
GBBiggest mistake I ever made Biggest mistake I ever made, full of hype at the state fair and everything goes downhill the day after installation. My door bell camera never arrived and my outdoor cameras never arrived as of 2 years later. I stopped using the system within the first year and just pay the bill. I call and try to cancel with an early term but stay on hold for over 2 hours with the retention team. This must be a plot to make you hang up and not cancel. Stay clear of them!!!! Lucky for me I didn't cancel my Xfinity system.
Rami G
GBGreat customer service. Easy to use. My apartment complex had a preinstalled Simon XT and I just needed to add monitoring. Titanium’s customer service and sales teams are very friendly and the Alarm.com app is easy to use. I love being able to monitor the status of my alarm, as well as receive notifications when any sensor (especially doors) are opened and closed.
chandra howard
GBDo not use Titanium Alarm Company Do not use Titanium Alarm Company. I entered into a contract and changed my bank account information they continued to use the account that I asked them NOT to use, which made me get overdraft fees. When I called they refused to re emburse my fees. This company wants the customer to comply with them, but refuses to do their part when they make a mistake. I DO NOT RECOMMEND THEM AT ALL
jeff moody
GBI had this company for 3 years it… I had this company for 3 years it seemed ok. But jus recently ive sent several request for a tech. I have a bad guest window sensor and now a panel that do not respond. If my panel is not communicating with there server my system is use list. Also my bill went up with out my consent are any contact. So its obvious to say i will b canceling my service and seeking another company Goodbye 👋🏾
Shakeitha Williams
GBI was told that we had a 30 day trial… I was told that we had a 30 day trial period, and we wouldn't be charged until all equipment was installed(cameras, and panels) . I was charged within 3 days when I called and canceled within 3 days with my representative Fernando. Now he's avoiding my phone calls.