I was told that we had a 30 day trial… I was told that we had a 30 day trial period, and we wouldn't be charged until all equipment was installed(cameras, and panels) . I was charged within 3 days when I called and canceled within 3 days with my representative Fernando. Now he's avoiding my phone calls.

Titanium is where it’s at Irvin Montano was extremely professional and timely with his call. Checking on the equipment that was recently installed. Titanium shows how much it cares about its clients.

I had this company for 3 years it… I had this company for 3 years it seemed ok. But jus recently ive sent several request for a tech. I have a bad guest window sensor and now a panel that do not respond. If my panel is not communicating with there server my system is use list. Also my bill went up with out my consent are any contact. So its obvious to say i will b canceling my service and seeking another company Goodbye 👋🏾

billing department is a joke billing department is a joke. I have been dealing with this horrible company since 2019 and the only reason why I still am a active customer is because of the contract I was tricked into signing. I am on manual billing and yet this company keeps charging my card fraudulent and without being unauthorized. They tell me they are deleting my payment info and never do and when you call for help you get the run around. I have to talk to several people to get reimbursed. This has happened about 5 times

Can't cancel monitoring service I am living a nightmare trying to cancel. Called customer service multiple times to cancel. They told me a ticket has been submitted to cancellation department and they will call. All I got so far is crickets. I asked for their direct number and they said they don't have one. All they have available is an email address. What good is an email address if they don't respond. No cancellation direct phone number is fishy to me. I have filed complaints to Bureau of investigative services, BBB and Alarm.com.