Sergio Meza
GBThis company is a joke This company is a joke! This company is the middle company like the middleman they offer no service all they do is go around and sell for other alarm companies such as Brinks! I wouldn't recommend this company at all they say they charged the amount but in two years it will go up 10 to $15 hours and don't believe that there is no such contract ask lockdown. The salesperson comes to me saying it will be 59 99 for the next 5 years if I sign a contract and there will be no increase whatsoever he lied
Annli Browning
GBDishonest sales rep The sales rep told me that the credit check would be a soft check but instead, it was a hard check TWICE- once by the company and once by their finance department. Also, I cancelled my service but they still took out the monthly payment for 2 months after I cancelled. I did get that money refunded, but it was a hassle. And what I can’t get repaired are the two hard checks to my credit.
JiJun Zou
GBHorrible service and cheat The service is horrible, I had the security system installed on 7/7, and i had 3 days to cancel. I called back on the 9th to cancel it, but no one answered. Received a call back from a manager whose name was Peter, on the 10th, and said that the company will come on the following Tuesday, the 17th, to have it uninstalled. I waited home all day for the people to come, no one showed up. I then called them back again, to confirm the uninstallation of the system, but they then said I cant have it removed without paying a fee, since it has been more than 3 days, which was their grace period. I feel cheated and lied to by the company, their customer service, and the manager Peter. I cant cancel my agreement anymore because it has been more than 3 days, but i also dont want to keep the service. I am stuck between paying 50 dollars every month for 3 years for a service i did not want, or, pay a fee of over one thousand, because they wouldnt come and remove the service upon request.
Brittany Murray
GBHorrible.house caught on fire and alarm… Horrible.house caught on fire and alarm didn't go off. The only alarm that went off was one battery operated smoke detector I had that was even further away from the fire than the smoke detector from this company, does not work don't buy!!!
Terrance Pepper G Grant
GBWould not let them secure my dogs house!!! Wouldn't let them secure my dog house!!! From the time of install had nothing but issues. Rep Jose Mangana misrepresented the company from the start. Never was told about the contract options, the extra service charges not included ie. Ring monitoring, Arlo monitoring. They broke my digital doorbell. I did not get the cameras I was told I'd be receiving. Even, after admitting knowledge of other customer complaints about Mr. Magana, Alliance still did not make the contracts or services right. They tried to tie me into a longer contract and make me pay extra for the cameras I didn't get at install. No skybell