Please read complete review. I love the water pressure this shower… I love the water pressure this shower head provides. However, the ad claims to “soften” hard water so that the skin loses less moisture & is healthier. I haven’t found this to be true in my experience. I live in an area that has very hard, high mineral content, water. I’ve found that my skin is actually drier now than before using this product. I have to use hotter water because all of the little jets on the outside rim spray a very fine mist that actually feels cooler than my regular water temp. Overall, if you like great shower pressure, this is the product for you. If you want healthier skin, don’t purchase this product.

I ordered one shower head and one hose… I ordered one shower head and one hose and fitting. They sent me two and charged me for two and also charged me for a "refill" that I didn't order. They will not give a refund. I contacted them nearly a dozen times, their "customer service" link is broken on their webpage, and they say that they only respond by e-mail.

Absolutely terrible customer service… Absolutely terrible customer service and support. They only allow contact via email. I placed an order on Nov 28. I emailed on Dec 7 asking about my order status. I only got vague answers and half promises. I emailed again on Dec 11. No response. I emailed again on Dec 14. No response. 3 weeks after placing my order, I still had no answers and no product. I emailed on Dec 15 and cancelled my order. Two weeks later I still had not received confirmation of the cancellation or a refund. Much to my surprise, on Tuesday, Jan 3, I received my order. Almost 3 weeks after cancelling. I made multiple attempts to leave a review with comments and could not. Absolutely terrible experience start to finish.

I want to give it a 5 so bad because… I want to give it a 5 so bad because the first several days it was awesome! However, not even a week into using it, those micro holes became clogged, compromised, or defective. There are at least 20 that are now shooting water streams in every other direction but down. The majority are still fine, the water pressure is still superb, but it’s very disappointing that being brand new, the micro holes are malfunctioning.

This company is repeatedly trying to… This company is repeatedly trying to charge for something I DID NOT PURCHASE! They will not call me back or respond to emails. What is this company trying to do? No wonder their reviews are "1.8 or Poor." My advice is , Do not do business with them!