HORRIBLE!! I ordered the shower head and the adapter hose that I bought had a huge hole it. WATER SPRAYING EVERYWHERE! I emailed them 4times! Finally got an email saying they have a ew supplier and would replace the adapter. YUP YOU GUESSED IT!! I NEVER HEARS BACK AGAIN!! ALPEN EITHER REFUND MY MONEY AND SEND THE REPLACEMENT PIECE! THIS IS TERRIBLE!!

I’m pretty impressed with this shower… I’m pretty impressed with this shower head. I had my doubts initially but after hooking it up (needed to add a shower hose, but no biggie) it felt great. All the micro nozzles give a completely different feel than even a high end massaging shower head. So far so good. Hopefully time won’t change my initial opinion.

I want to give it a 5 so bad because… I want to give it a 5 so bad because the first several days it was awesome! However, not even a week into using it, those micro holes became clogged, compromised, or defective. There are at least 20 that are now shooting water streams in every other direction but down. The majority are still fine, the water pressure is still superb, but it’s very disappointing that being brand new, the micro holes are malfunctioning.

I actually love this shower head I actually love this shower head! Not sure if they are affiliated with shower envy but that's who I had a bad experience with! If this is shower envy they changed it! Only down fall is I can only use the middle setting the others are to powerful and hurt my skin! Had the same problem with shower envy! It's definitely great at getting your hair rinsed which was always a pain! It's softer too! Now if they start charging me like others I will report as fraud they have no reason to continue to charge me! Hopefully someone sees this because I definitely just ordered a shower head not a Subscription! So please don't make me get my lawyer involved for false advertising!

Absolutely terrible customer service… Absolutely terrible customer service and support. They only allow contact via email. I placed an order on Nov 28. I emailed on Dec 7 asking about my order status. I only got vague answers and half promises. I emailed again on Dec 11. No response. I emailed again on Dec 14. No response. 3 weeks after placing my order, I still had no answers and no product. I emailed on Dec 15 and cancelled my order. Two weeks later I still had not received confirmation of the cancellation or a refund. Much to my surprise, on Tuesday, Jan 3, I received my order. Almost 3 weeks after cancelling. I made multiple attempts to leave a review with comments and could not. Absolutely terrible experience start to finish.