DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! I read all these reviews. I read all the reviews on their Instagram calling them frauds and I still ordered. I placed two orders because they choose not to tell you that it doesn’t come with the connecting pieces. So I placed two back to back orders with expedited shipping. The first package was NOT expedited. The second package was never sent. Countless emails and messages and crickets. Frauds.

HORRIBLE!! I ordered the shower head and the adapter hose that I bought had a huge hole it. WATER SPRAYING EVERYWHERE! I emailed them 4times! Finally got an email saying they have a ew supplier and would replace the adapter. YUP YOU GUESSED IT!! I NEVER HEARS BACK AGAIN!! ALPEN EITHER REFUND MY MONEY AND SEND THE REPLACEMENT PIECE! THIS IS TERRIBLE!!

Absolutely terrible customer service… Absolutely terrible customer service and support. They only allow contact via email. I placed an order on Nov 28. I emailed on Dec 7 asking about my order status. I only got vague answers and half promises. I emailed again on Dec 11. No response. I emailed again on Dec 14. No response. 3 weeks after placing my order, I still had no answers and no product. I emailed on Dec 15 and cancelled my order. Two weeks later I still had not received confirmation of the cancellation or a refund. Much to my surprise, on Tuesday, Jan 3, I received my order. Almost 3 weeks after cancelling. I made multiple attempts to leave a review with comments and could not. Absolutely terrible experience start to finish.

Scammers. Absolute garbage product. The worst product on the planet. When I placed my order I was able to select a 'free' special offer...one package of replacement beads ... which wasn't included in the shipment in which the shower head came. On December 31st, 2022 I received and email stating my order was being prepared for shipment. I emailed the company and they gave me details said order, Unlimited refills on beads for $29.99, for which I had not authorized. I sent two more emails requesting follow up to refund this charge. Not a single reply.

If you have hard water I do not… If you have hard water I do not recommend. I ordered the 2 showerheads while we were renovating our bathroom and just installed it. It is completely clogged after a week and did not allow a change in settings when we pushed the button. It stayed the same and we could never get a different spray from it. I have not tried the 2nd head as I'm very disappointed. I was sure this would be our answer to hard water issues.