Don’t Bother… Take your money to another company I have been trying to get in contact with customer service for over 2 weeks now. I have sent 3 emails and called multiple times with no answer. I messaged the company thru Instagram and someone replied back saying they would be able to help me. When I explained I want to return the items as I did not like them and the hoses leak water the person in the other end stayed quiet… the message was read and it was ignored… do yourself a favor and buy from somewhere else. This company is extremely unprofessional and will not answer you back if you have any concerns.

HORRIBLE!! I ordered the shower head and the adapter hose that I bought had a huge hole it. WATER SPRAYING EVERYWHERE! I emailed them 4times! Finally got an email saying they have a ew supplier and would replace the adapter. YUP YOU GUESSED IT!! I NEVER HEARS BACK AGAIN!! ALPEN EITHER REFUND MY MONEY AND SEND THE REPLACEMENT PIECE! THIS IS TERRIBLE!!

I ordered one shower head and one hose… I ordered one shower head and one hose and fitting. They sent me two and charged me for two and also charged me for a "refill" that I didn't order. They will not give a refund. I contacted them nearly a dozen times, their "customer service" link is broken on their webpage, and they say that they only respond by e-mail.

Scammers. Absolute garbage product. The worst product on the planet. When I placed my order I was able to select a 'free' special offer...one package of replacement beads ... which wasn't included in the shipment in which the shower head came. On December 31st, 2022 I received and email stating my order was being prepared for shipment. I emailed the company and they gave me details said order, Unlimited refills on beads for $29.99, for which I had not authorized. I sent two more emails requesting follow up to refund this charge. Not a single reply.

Poor Quality, Cheap Material, Don't Recommend The hose is of poor quality, one piece is made of plastic, and is supposed to withstand water pressure. This won't last very long. The showerhead itself doesn't function very well and a quick google search will show that this is probably a drop-ship product of poor quality.