SCAM COMPANY They sent me a defective shower head and wall base. Customer service number is constantly "busy" even when calling for over an hour back-to-back on multiple days. Email support was told to call me not reply to email and over a week later writes me back instead of calling. Multiple reply emails to them with no reply to them and had to call the bank to dispute the charges. SCAM COMPANY! The company address of 4051 Freeport Pkwy #300, Grapevine, TX 76051 is an address for ShipBob a shipping company. Reviews all say the same thing most of the reviews on here say.

HORRIBLE!! I ordered the shower head and the adapter hose that I bought had a huge hole it. WATER SPRAYING EVERYWHERE! I emailed them 4times! Finally got an email saying they have a ew supplier and would replace the adapter. YUP YOU GUESSED IT!! I NEVER HEARS BACK AGAIN!! ALPEN EITHER REFUND MY MONEY AND SEND THE REPLACEMENT PIECE! THIS IS TERRIBLE!!

Don’t Bother… Take your money to another company I have been trying to get in contact with customer service for over 2 weeks now. I have sent 3 emails and called multiple times with no answer. I messaged the company thru Instagram and someone replied back saying they would be able to help me. When I explained I want to return the items as I did not like them and the hoses leak water the person in the other end stayed quiet… the message was read and it was ignored… do yourself a favor and buy from somewhere else. This company is extremely unprofessional and will not answer you back if you have any concerns.

DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY! I read all these reviews. I read all the reviews on their Instagram calling them frauds and I still ordered. I placed two orders because they choose not to tell you that it doesn’t come with the connecting pieces. So I placed two back to back orders with expedited shipping. The first package was NOT expedited. The second package was never sent. Countless emails and messages and crickets. Frauds.

Poor Quality, Cheap Material, Don't Recommend The hose is of poor quality, one piece is made of plastic, and is supposed to withstand water pressure. This won't last very long. The showerhead itself doesn't function very well and a quick google search will show that this is probably a drop-ship product of poor quality.