Equipment is going bad -

Horrible equipment Horrible equipment. I keep getting faulty sensors from them. This is my third home alarm with a do-it-yourself install. Never had this problem before. I would go somewhere else.

Do your research! In advance of spending $$$, I worked with their teams to make sure what of the current security hardware I had would work with the new system. That would also let me know what I needed to purchase. Once I received the system parts, I found that what they said would work, did not. The system was supposed to be easy to install and was not. It has been two years and it still does not work correctly and not only did I have to purchase the equipment, I have had to pay monthly fees. I am very unhappy and will cancel as soon as possible. There are parts that are not installed yet, I even asked if there was a local person we could pay to install the equipment and they could not help at all. A total waste of momey. Do your research, make sure before you spend. I spent over $1K, NOT HAPPY AT ALL

Never ending problems Never ending problems. On the phone with them every month. They keep identifying new issues with the sensors and the brain. Replaced most of the equipment and gladly paid for it, my problem is that they cannot get my system working no matter what. I don't mind paying, just fix my system!!!! Thoroughly disgusted.

Ongoing issues, in almost every way. Way too many issues with sales people not knowing their product, shipping the wrong stuff, techs not knowing how to install, and despite my attempts to avoid these issues over and over with all their reassurances, they kept happening. :( The dispatch people are nice enough, but will dispatch someone then spend 10min on the phone with you leading up to the fact that they dispatched police (which I then need to immediately cancel, if possible!) because we haven't found a way for my users to confirm their identities for false alarms. Still with malfunctioning equipment, unacceptable installs, and still can't figure out an appropriate way to use the service in a way that works for us. Working on it...