Ongoing issues, in almost every way. Way too many issues with sales people not knowing their product, shipping the wrong stuff, techs not knowing how to install, and despite my attempts to avoid these issues over and over with all their reassurances, they kept happening. :( The dispatch people are nice enough, but will dispatch someone then spend 10min on the phone with you leading up to the fact that they dispatched police (which I then need to immediately cancel, if possible!) because we haven't found a way for my users to confirm their identities for false alarms. Still with malfunctioning equipment, unacceptable installs, and still can't figure out an appropriate way to use the service in a way that works for us. Working on it...

Do your research! In advance of spending $$$, I worked with their teams to make sure what of the current security hardware I had would work with the new system. That would also let me know what I needed to purchase. Once I received the system parts, I found that what they said would work, did not. The system was supposed to be easy to install and was not. It has been two years and it still does not work correctly and not only did I have to purchase the equipment, I have had to pay monthly fees. I am very unhappy and will cancel as soon as possible. There are parts that are not installed yet, I even asked if there was a local person we could pay to install the equipment and they could not help at all. A total waste of momey. Do your research, make sure before you spend. I spent over $1K, NOT HAPPY AT ALL

Equipment is going bad -

One of the alarm sensors just won't … One of the alarm sensors just won't function properly but I'm locked into a three year deal and so I'm just stuck with a bunk sensor that sets off the alarm if I arm it from inside the house and not from outside the house via the alarm.com app. There is phone support, we replaced the sensor but still having the same issues. Just one of those things where this is actually where an alarm company would come to your residence and fix it.

Frustrated with Product We have had issues from day one. The first door lock was defective and had to be replaced. Just recently we had an issue where we bought a new router for our internet and our camera couldn't recognize it. After multiple phone calls, it was determined we would have to use an Ethernet cord to connect. We did not have this cord. It was like jumping thru hoops to have someone find a cord for us (seriously, I'm sure we aren't the only people to need this special Ethernet cord at a $20 price) They want you to buy their service but then don't want to service you when you need assistance. As an edit. I have checked the box the camera came in and all the other boxes with he additional equipment. The cord adapter was not there. Regardless of whether it was left out or I misplaced it, I simply wanted a replacement which took an act of congress and almost a week to get a response.