Unable to follow thru on execution Unable to follow thru on execution. Ordered over the weekend now almost Thursday unable to get an account set up and equipment mailed. Sure hope they are better at monitoring and dispatching help.

Ongoing issues, in almost every way. Way too many issues with sales people not knowing their product, shipping the wrong stuff, techs not knowing how to install, and despite my attempts to avoid these issues over and over with all their reassurances, they kept happening. :( The dispatch people are nice enough, but will dispatch someone then spend 10min on the phone with you leading up to the fact that they dispatched police (which I then need to immediately cancel, if possible!) because we haven't found a way for my users to confirm their identities for false alarms. Still with malfunctioning equipment, unacceptable installs, and still can't figure out an appropriate way to use the service in a way that works for us. Working on it...

so I made an unfavorable review about Link Interactive and this was thier reply so I made an unfavorable review about how long it took to set up account. Link Interactive replies that the problem was a hold on my account. Making it seem like the problem was related to me. When I called the did not indicate a hold on my account. They just said that it was taking longer to process. Buyer beware of a security company that is unable to take responsibility for their own missteps. I now have zero trust in this company and want to make sure other know that hey do not tell the truth. Trust is all important to me as it relates to the company I trust with my home security.

Do your research! In advance of spending $$$, I worked with their teams to make sure what of the current security hardware I had would work with the new system. That would also let me know what I needed to purchase. Once I received the system parts, I found that what they said would work, did not. The system was supposed to be easy to install and was not. It has been two years and it still does not work correctly and not only did I have to purchase the equipment, I have had to pay monthly fees. I am very unhappy and will cancel as soon as possible. There are parts that are not installed yet, I even asked if there was a local person we could pay to install the equipment and they could not help at all. A total waste of momey. Do your research, make sure before you spend. I spent over $1K, NOT HAPPY AT ALL

I called for estimate on security … I called for estimate on security system. Once they checked my credit and it was not good mood changed immediately. Mitch the salesman was really quick to get off the phone. Even though I was prepared to pre pay the 3 year agreement. There loss I paid up on another company. Rude service