so I made an unfavorable review about Link Interactive and this was thier reply so I made an unfavorable review about how long it took to set up account. Link Interactive replies that the problem was a hold on my account. Making it seem like the problem was related to me. When I called the did not indicate a hold on my account. They just said that it was taking longer to process. Buyer beware of a security company that is unable to take responsibility for their own missteps. I now have zero trust in this company and want to make sure other know that hey do not tell the truth. Trust is all important to me as it relates to the company I trust with my home security.

One of the alarm sensors just won't … One of the alarm sensors just won't function properly but I'm locked into a three year deal and so I'm just stuck with a bunk sensor that sets off the alarm if I arm it from inside the house and not from outside the house via the alarm.com app. There is phone support, we replaced the sensor but still having the same issues. Just one of those things where this is actually where an alarm company would come to your residence and fix it.

Sensor issues Constantly having sensors go off for no reason. They are all door/window sensors. I think that the batteries might be old in all of them. We have not set our alarm in weeks because of it. The camera's also go off line easily. Our last company we had for 3 years and had no issues at all.

Unable to follow thru on execution Unable to follow thru on execution. Ordered over the weekend now almost Thursday unable to get an account set up and equipment mailed. Sure hope they are better at monitoring and dispatching help.

fail products I have had several problems with panels from 2gig. I have had my z-wave devices disappear, my GoBrigde fail, my z-wave devices disappear again, my z-wave devices simultaneously all fail, my panel freeze, my TS-1 panel cannot connect because of Firmwire, and many problems with costumer service where they should have known better. After my first z-wave crash, i had to re-add every device and set back up my automations. That was a huge hassle. After my latest z-wave crash it was determined the panel was faulty. I said I am wanting to upgrade because I have been dealing with so many issues with this panel over the last three years. I asked if I could pay the difference and have you send me a IQ-2 panel. I was told I could only restart my contract and pay the new contract fee. It seemed simple enough to send me a new panel with an upgrade fee, but I was told it was not an option. Instead I was sent the same old panel that is not compatible with my TS-1 secondary panel because of firmware. I took hours setting everything back up, but then the new panel froze and I can no longer use any z-wave devices. I have no idea how long my z-wave will be off line this time. I bough this system because it was advertised as home automation. I have spent far more effort on this system than the system has alleviated. I have not been overly demanding. I am actually a very pleasant person normal, but I am so sick of this product it keeps me up at night. I do not trust the home security system. That is a scary thing. I am a police officer and I need to rely on your product to keep my family aware of danger when I cannot be home. I feel like I have not asked too much. I want a product that works and the 2gig panel has not done that for me. I always pay my bills and I ask very little. I have been with you three years in October. I feel like I have given the benifit of the doubt to a continually faulty product. I asked for a new product and I was told I either pay full price for the new panel, sensor translator, and secondary panel; or get something that is not going to work. I am just so disappointed with your company.