Not only stay away, RUN away! Where to begin... They sent the system to the wrong address, then stated that I should go to the address to pick it up from whomever lived at the address they sent it to. I convinced FedEx to go and retrieve the package and route it to me. 6 days later, it arrives and is nothing like I was told. The sensors were big and barely fit anywhere. Since I already had a wired system, my wife and I decided that we were going to pass and send this back. I called them and told them I wanted to cancel and to keep my initial fee for their troubles. After them trying to haggle with me and tell me I am out of the contract window to cancel, I simply told them to sue me. They said I had 15 days and it's funny how I called to cancel before that but apparently they consider the 5 days of shipping and the other 6 days that it took for FedEx to retrieve the package from the wrong address as part of the 15 days... So now it is 3 months later and I get a call from Damon telling me that he does't want to send this to a 3rd party collection and that they will give me a option to pay off the contract. A contract that was never valid and for which I never received service. This company is a boiler room company with horrible customer service and should start taking responsibility for their own mistakes. If you mess up then you eat the cancellation. You don't try to bully someone into giving you money for services that you didn't provide.

Use ANYone else Had PA for years, had payments setup on automatic. 101 yr old mother needed me so I moved 2000 miles. PA hounded and threatened me for the last six months payments for a system I didn't own. Legally acceptable, humanely disgusting. Service was adequate but I will never use nor recommend them to anyone. They are only interested in your wallet and couldn't care less about the customer.

Good company, equipment is okay I have been with protect America for years and I love being with the company. My only challenge with them is the type of equipment that they provide for us for in home monitoring. I get phone false alarms at least twice per year, I get phone calls from them saying my alarm went off when in fact it did not, or my alarm goes off and nothing was out there to trigger the alarm. The cell phone monitoring system is great because I can arm and disarm from my cell phone. Customer service reps are always wonderful to talk to and always helpful.

Equipment great; customer relations not so much! To start with, our salesman either misrepresented a few things or was misinformed himself! He emphasized that this was a wireless system and explained all the great things the system will do! We bought 2 systems. One for our church and one for our home. We had a wired system that was old and needed updating so we were thrilled with all the new concepts in wireless. Low and behold when we opened the box after a VERY quick delivery, the main control needed to be plugged in. We had NO place to put it. Had we been told, we probably wouldn't have bought. We had to scrounge around and figure out where to put everything; the techs were good in instructing my husband on all the equipment. We've been VERY happy with the Iphone app and Ipad that gives us full access to the systems remotely. We've had some glitches in getting used to the new system but by and large its been a good experience. Certainly not inexpensive, but so far so good.

Could be better We've been a customer for years. We pay for monitoring monthly. For the most part we have had great customer service. We recently experienced a loss of phone service including all dial tone, yet we weren't contacted by the service at all. They have an alternate number to reach us in such an emergency, but no one did so. We are beginning to wonder if their monitoring is worth the price. we also have issues with the equipment we had to pay for when we signed up and we cannot get it repaired. Oh well.