THREATS OF COURT AND RUINING CREDIT i had a system put in my office over 20 years ago. i moved out 15 years ago, They would not let me cancel the contract even though I was not in the building. They continued to draft my account even after repeated calls informing them I was not using the system anymore. Now 15 years after I moved out and informed them, they are threatening to take me to court and ruin my credit over $600.

Protect America was by far the worst … Protect America was by far the worst alarm system. They make you call in every month to make sure everything is working and they state if I don’t they are not helping liable for anything that happens. The worst part is customer service. Because I have a call every month there’s so much time wasted being placed on hold. I tried to cancel after my three years with that. It only gets worse. I called in September and they stated that it would only charge me for October. Come November I was charged again stating that I had to fill out something online that was emailed to me. How does this make any sense what I was told that I was only responsible until October? I called back multiple times trying to speak to a supervisor and after the runaround, the supervisor kept on repeating the same thing over and over again stating that I have to fill it out online and the phone call does not count. Definitely seek your security need somewhere else because if you go with Protect America you will have headaches lasting 3 years. If anyone from that company is willing to contact me please do as I have also filed a complaint with the BBB. Protect America is the WORST company that I have ever dealt with. I would give them '0' or less than zero stars. I am a customer of Protect America for about 1 year. It became apparent that I needed new equipment so the person I talked with said that their new equipment is very easy to install--just 10 minutes and all I had to do was sign their 3-year contract and they'd send the new equipment to me. I signed it and received the equipment. I began the install with one of Protect America's tech guys--however, it took 2 hours (not 10 minutes) and still did not work. I found the equipment to be cheap and difficult to use (sensors would not attach etc.). Finally, the tech said that I would need additional equipment like a 'radio wave box'. At this point, I said that I did not want the equipment & that I am sending it back--Protect America provided me with a printed label. I talked to supervisors and others at Protect America but no one would do anything but suggest sending me more equipment--and all would state the contract cannot be changed. Protect America (which I now call Scam America) continued to harass my husband and me by calling us to pay their monitoring fee for the length of the 3-year contract-- sometimes calling us 3 times a day! They continue to email invoices to me (which they say is for 'monitoring') and now they are threatening to take this matter to collections! I have spoken to supervisors, sent a letter to the corporate office, an email to the CEO ...all to no avail. As stated, they are demanding that I pay for monitoring (which they are not doing) on monthly bases for the full term of the contract namely 3 years. I am very upset with this company and will NEVER do business with them again. I regret having anything to do with them and have already posted a complaint with the FTC. I'm not sure why this company would treat customers this way--it just seems like they do not care. I am happy to offer my negative review and I sincerely hope that this company takes the copious negative reviews as a sign that they should change their business practices...but I do not think they care to do so!! Beware if you are considering using their services! Later, I called Protect America on 12/07/17 to cancel my service related to budgeting issues. They kindly connected me to someone in customer service to try to retain me as a customer. The deal the lady offered me was a $250 Visa gift card, 4 months free of service, and a decrease in my monthly rate to $34.99 from $45.00. Agreeing to this would start a 36-month contract. I asked her several times what my new monthly rate would be. I was assured it was going to be $34.99. This is the first month that I've been charged since my 4 months of free service is up. I noticed they deducted the $45.00 from my account. I called customer service today. I was treated rudely and was told that the monthly amount looked like it was decreased if I took into account the $250 gift card, and 4 months of free service. I explained that I wouldn't have agreed to that because the point was to decrease or eliminate my monthly bill. I asked them to pull the recorded call.They told me that she never said it would be decreased, which is completely false. That was the basis of the conversation. My email that has the link saved to view my agreement won't open. It tells me that there's an error in the code. After an hour and a half on the phone, I was told that there was nothing they would do to help me. PROTECT AMERICA, shame on you. If only the company would call me so we can finally close out my account, with no more monthly charges! I am one unhappy customer and the world needs to know about the terrible business practices adopted by Protect America!

Johnnie on the spot! We left our home earlier this winter to spend time in the southern climate. We left in the early AM by automobile and Bright and early the second day out we got a call from PA that our alarm had been activated. We were a bit worried, but, shortly after we were notified by PA of the situation, our very good neighbor friends called to inform us that they were the culprits that set off the alarm and that the County Sheriff had indeed talked to them about the situation. We live in a very rural area, and the law was there as soon as possible. Thanks for everything PA

Protect America Avoid Them at All Costs Protect America – a Home Alarm Business in Austin Texas Look at the reviews on Yelp and the staggering amount of negative reviews There’s a common theme: Protect America, Austin Texas is a scam-ridden, dishonest and disreputable company that is to be avoided at all costs. Once they get their claws into you with an agreement you’re sunk – there’s nothing you can do to modify or cancel an agreement that is unfairly struck – even for non-performance as they did with me - not installing the alarm. If you try they will go after you like a bulldog that won’t let go. Even though I owe them nothing they initiated a campaign of threatening letters and phone calls. Their most disgraceful enforcement technique is a falsified, fraudulent credit report that is grossly inaccurate since I owe them zero dollars. Don’t let them get away with it. Please avoid business with this company. If you don’t, you’ll sorely regret it.

My home is secure when I leave home. I have used Protect America for over 4 years to make me feel safe and secure both at home and when I am away. I have protection which will alert the fire department whether I am home or not. If someone breaks a window, walks through my home or opens any door or window, an alarm will send them running and notify the police. If you want the same peace of mind that I have, I highly recommend Protect America. One additional note; I would suggest the remote touch pad which can set the alarms after I have gone to bed.