Protect America Avoid Them at All Costs Protect America – a Home Alarm Business in Austin Texas Look at the reviews on Yelp and the staggering amount of negative reviews There’s a common theme: Protect America, Austin Texas is a scam-ridden, dishonest and disreputable company that is to be avoided at all costs. Once they get their claws into you with an agreement you’re sunk – there’s nothing you can do to modify or cancel an agreement that is unfairly struck – even for non-performance as they did with me - not installing the alarm. If you try they will go after you like a bulldog that won’t let go. Even though I owe them nothing they initiated a campaign of threatening letters and phone calls. Their most disgraceful enforcement technique is a falsified, fraudulent credit report that is grossly inaccurate since I owe them zero dollars. Don’t let them get away with it. Please avoid business with this company. If you don’t, you’ll sorely regret it.

Equipment great; customer relations not so much! To start with, our salesman either misrepresented a few things or was misinformed himself! He emphasized that this was a wireless system and explained all the great things the system will do! We bought 2 systems. One for our church and one for our home. We had a wired system that was old and needed updating so we were thrilled with all the new concepts in wireless. Low and behold when we opened the box after a VERY quick delivery, the main control needed to be plugged in. We had NO place to put it. Had we been told, we probably wouldn't have bought. We had to scrounge around and figure out where to put everything; the techs were good in instructing my husband on all the equipment. We've been VERY happy with the Iphone app and Ipad that gives us full access to the systems remotely. We've had some glitches in getting used to the new system but by and large its been a good experience. Certainly not inexpensive, but so far so good.

Unuseable hardward and software The system Protectamerica sent to me simply did not function properly in my home, making erroneous calls to law enforcement agencies saying my alarm was activated. Those law enforcement agencies threatened me with fines and prosecution for those calls made in error. When I complained to the company, they sent another defective control with the same problems. I paid $44.95 monthly for 36 months as company held me to the contract. This is one of the worst companies I have ever dealt with.

There monitoring number is no longer… There monitoring number is no longer monitoring for Protect America as of May 5th, 2020. Their main number is no longer taking calls, you have to 'text' them your question. Obviously this is not the correct way to do business. They should have emailed each client to let them know they will not be doing business the same way in the future. From what I can tell by the CEO and 'Dave' is that the business has taken a big hit by everyone now at home. It is a crime they are not being transparent. I have instructed my bank to stop automatic payments since there is no service.

Not only stay away, RUN away! Where to begin... They sent the system to the wrong address, then stated that I should go to the address to pick it up from whomever lived at the address they sent it to. I convinced FedEx to go and retrieve the package and route it to me. 6 days later, it arrives and is nothing like I was told. The sensors were big and barely fit anywhere. Since I already had a wired system, my wife and I decided that we were going to pass and send this back. I called them and told them I wanted to cancel and to keep my initial fee for their troubles. After them trying to haggle with me and tell me I am out of the contract window to cancel, I simply told them to sue me. They said I had 15 days and it's funny how I called to cancel before that but apparently they consider the 5 days of shipping and the other 6 days that it took for FedEx to retrieve the package from the wrong address as part of the 15 days... So now it is 3 months later and I get a call from Damon telling me that he does't want to send this to a 3rd party collection and that they will give me a option to pay off the contract. A contract that was never valid and for which I never received service. This company is a boiler room company with horrible customer service and should start taking responsibility for their own mistakes. If you mess up then you eat the cancellation. You don't try to bully someone into giving you money for services that you didn't provide.