Did not get what I was Promised to re-new my contract! I was promised 2 new yard signs and a carbon dioxide unit for free upon exercising the completed 2 yr. contract. It never happened. I have yet to hear from you and it has been months.

Protect America Austin Texas Dishonest & Deceptive Company! If there’s any doubt that Protect America in Austin Texas is not a corrupt, sorry and pitiful company, please read the reviews taken verbatim from Yelp. There are hundreds of them going back several years. Their main emphasis is ripping their clients off for every cent they can. They deploy an in-house sycophant/toady Andrew R. who responds to hundreds of negative reviews with a “thanks for reaching out.” I know it’s not easy being a shill for one of the worst companies in the world, but how about a little understanding, compassion and fundamental decency? No such luck with this dishonest, deceptive & pathetic company “I find it a bummer when companies take advantage of situations, when the customer is clearly unhappy with their services, and no longer using, or wanting to use their services, yet they still demand payment for them. You would think a company would want to have their customers walking away from their services, feeling good, or at least neutral about it. This practice of their's, ensures that the customer is walking away unhappy, frustrated, and very likely inspired to speak poorly of the company. I know I will never use Protect America again, and I will likely be more vocal about it to those asking about it. Please choose wisely.” “Beware of these company! Me and my husband got both laid off! Last year when I was still in the trail period and wanted to cancel they gave me three months free I said Okay yet I call Explain how I'm being affected by covid19 and they've said I reached my maximum amount Of credits without knowing those three months were added as credits! What are we Going to do now!? There is a contract and this could negatively affect my credit! No sense of empathy or caring for the customer! Just caring on messing people more up knowing we're in a crisis!” “I find it a bummer when companies take advantage of situations, when the customer is clearly unhappy with their services, and no longer using, or wanting to use their services, yet they still demand payment for them. You would think a company would want to have their customers walking away from their services, feeling good, or at least neutral about it. This practice of their's, ensures that the customer is walking away unhappy, frustrated, and very likely inspired to speak poorly of the company. I know I will never use Protect America again, and I will likely be more vocal about it to those asking about it. Please choose wisely” “Worst company in America. They are very scammy and the equipment is terrible. Avoid these guys and the lengthy contracts. Protect America does not do what they advertise, at all, in any way shape or form. There reviews have only remained strong because they basically pay people or give them something at a discount to write a better review. I know this first hand, because I they offered me free things to change my review. The truth is, they will not be there when you need them the most. There entire business model is based on creating unnecessary fees, over charging, and when you cancel they bill you one extra time to get another payment. they are only following the procedure. There system is a scam making customers feel like it is their fault because the equipment is not working. If you want to be nickel and dimed, if you want horrible customer service, and most of all if you want your home to be unsafe and get charged for it.... then sign up with these guys. time. adequate alarm services as they advertise. Protect America is just terrible, there is no other way to put it.If I could rate them lower than one star, I. Their lack of integrity and inferior customer service is horrendous.” 4/30/2020 Updated review “This company will not stop calling me after I told them I do not want to do business with them. Harassment pure & simple! We have been trying to cancel this account for over a year now and every time we call the wait time is over an hour! They just keep charging our account each month

Great at start up, now no one want to help me, place on hold for a long time when I called for assistance. When I first signed up everyone there was helpful and I can get help quickly. Now, every time I called for anything like monthly testing, question about changing my auto pay from one bank to another, seem like I am taking a back seat. Waiting time is longer and when the person pick up, he/she put me back on hold so he/she can transfer me to someone else. Ive been with this company for 2.5 months and it is being treated like this I cant wait to see how they going to treat me as a customer as time move on.

Feeling Safe I was hesitant to try this company at first, after reading reviews about it. We have been with Protect America for months now and not one problem. The alarm has been set off numerous times, on accident, verifying the system is working. They were very friendly and helpful when I called to set everything up, as well. They also worked with me on getting all of the equipment that would be the most beneficial for my home. I definitely feel safer and would recommend this company for home security.

My home is secure when I leave home. I have used Protect America for over 4 years to make me feel safe and secure both at home and when I am away. I have protection which will alert the fire department whether I am home or not. If someone breaks a window, walks through my home or opens any door or window, an alarm will send them running and notify the police. If you want the same peace of mind that I have, I highly recommend Protect America. One additional note; I would suggest the remote touch pad which can set the alarms after I have gone to bed.