Technician never arrived to the appointment I waited for 4 hrs as they told me to wait for the appt from protection one and the technician never arrived. I called them and they said the tech arrived but he did not knock the door neither ring the door bell. How was I supposed to know he was there? I also checked through the windows constantly and I never saw the technician.

Nightmare billing We have been with some version of this company for decades. The company provides adequate equipment that generally provides the required service. However, it is THE MOST INCOMPETENT company for billing and collections we have ever encountered. Bills never arrive, followed by delinquency letters and threats to discontinue service. Multiple conversations with supervisors have been useless. It’s not worth it.

DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.

Wow such bad installation. Our tech never showed or called us to… Our tech never showed or called us to cancel. After spending over 2 hours getting transferred to different people we ended up rescheduling. Well he did show up today. The work was high schoolish at best. Where they ran the power cords into the house they left dime sized holes in the walls. They tore drywall away around one of the outlets leaving a quarter inch gash 1 inch long next to the outlet. We have been customers for 9 years. Now i have to fix their incredibly bad work myself. I would call and cancel but after reading other reviews this unprofessional company will just take more money. Please dont use this company. Save your time your money and your house.

Terrible customer service was a customer for 6 years, when it came time to cancel my service due to divorce, etc they charged me $750 since the contract wasn't fulfilled. The company has no sympathy for people who lose their house, can't afford a mortgage anymore and then add a $750 fee to top off the insult of being broke. What crap! I will never refer anyone to ADT/Protection 1 again. What happened to treating people with respect instead of gouging them regardless?