"Activated", yet unprotected... After getting confirmation of being active and ready for protection, my pets recently set off a false alarm. That's when I find out I'm really not on the grid and the police was not called. On the one hand, it's good the pooch set the alarm off so I could realize I really wasn't being protected. Yet, the initial peace of mind I had went straight out the window, like my possessions with my recent burglary.

Scammers! Beware of Dishonesty!! Scammers, dishonest and horrible customer service! I fulfilled my requirement as a customer (after months of horrible service and false alarms with their equipment), returned my equipment to them which delivered to their facility on Aug 2. I thought I was finally done but no. They sent me a bill for $718 two months later claiming my equipment had not delivered and they can't find it!! SCAMMERS! I opened a case with BBB but they are not responding! Horrible, run from this company!!

23 years with this company (previously westinghouse) and I'm just fed up The technicians are poorly trained, and take hours to fiddle around and finally admit they don't know how to fix something. Second technician broke a parking gadget in my garage, moved stuff without permission, didn't fix the problem. Third tech fixed the problem, but declared my broken gadget "fixed" and now I have to fight the company for reimbursement. Terrible service, no refund/credit for my inconvenience (five + hours total) and broken parking gadget.

Wow such bad installation. Our tech never showed or called us to… Our tech never showed or called us to cancel. After spending over 2 hours getting transferred to different people we ended up rescheduling. Well he did show up today. The work was high schoolish at best. Where they ran the power cords into the house they left dime sized holes in the walls. They tore drywall away around one of the outlets leaving a quarter inch gash 1 inch long next to the outlet. We have been customers for 9 years. Now i have to fix their incredibly bad work myself. I would call and cancel but after reading other reviews this unprofessional company will just take more money. Please dont use this company. Save your time your money and your house.

Technician never arrived to the appointment I waited for 4 hrs as they told me to wait for the appt from protection one and the technician never arrived. I called them and they said the tech arrived but he did not knock the door neither ring the door bell. How was I supposed to know he was there? I also checked through the windows constantly and I never saw the technician.